Airtrip

We recently stayed in an Airtrip Apartment in Mackay as part of our tour. I wanted to urge anyone who was thinking of using this service to reconsider.A. After a 14 hour driving day our team was instructed, even after payment of the apartment, to fill out a check in (seems pretty standard). The check in form required you to put down a $500 security deposit. Not only that but in order to pay for the security deposit you are charged a $15.00 administration fee.B. We had no other recourse than to pay it and we filled out the form and provided identification. After that we called their off-site reception (based in the phillipines) where we spoke with a lady that put our team on hold for 10 minutes before getting back to us and telling us the management team requires further proof of our identification. AFTER they accepted our security deposit plus administration fee AND having already paid for the apartment.C. Eventually, after 45 minutes of back and forth, we got into the apartment suite where the team immediately wanted to rest. The apartments were outdated, with cracks in the wall, stains in the carpet, inadequate utensils in the kitchen, and lights that did not work.D. The whole system of check in was convoluted and unnecessary. Airtrip buy out apartments in already established hotel chains and make the experience worse. Our apartment was located in an Oaks hotel only with the added benefit of not having the help of any Oaks staff.E. This whole airtrip apartments business model is a scam to travellers and we DO NOT recommend anyone staying here.Our team tours a lot and we have never had to put down a $500 security deposit, especially for a place that was half as good as what the Hotel it was located in would've been.

I travel frequently to Brisbane for work, and always stay with Airtrip Short-Term. I've stayed at 7 of their apartments (all in South Bank) just in the last year, and they have ranged from excellent to spectacular. V and the short-term rental team are always responsive and helpful whenever I have questions or requests. Highly recommended if you are staying in the Brisbane area!

I recently stayed in an Airtrip apartment and I can say that the location is great! Apartment is clean and very relaxing. Thanks to V and short term team for being so responsive and helpful. Will surely recommend Airtrip to my friends! :)

Deceptive with information on the property. Listing on the website was incorrect. Rental amount was incorrect. Was advised there were no maintenance issues with the unit but there are many outstanding. Would never recommend this company!Edit: Thank you for following up. An email with all the information has been sent.

I didn't get a chance to stay at the Air BnB I booked because the previous guests locked the keys in the apartment. After experiencing this stay, I completely understand why they locked the keys in the apartment. Air Trip give you conflicting information, their initital instructions tell you to leave the keys in the apartment then they message you at 3am, morning of departure telling you to leave them at the office but you have to figure it out for yourself where the office is. Their out of office hours number is hard to reach and generally using Air Trip is a less than enjoyable experience. They considered the apartment they booked me into an upgrade but other than the extra space, it was anything but an upgrade. There was a hole in the wall, missing furniture, broken furniture stored on the balcony, stove hadn't been cleaned in what looked like ever so when turning it on, the flames literally reached your face. They expect 2 people to share 1 glass and the assortment of mugs were dirty and mismatched. The extra doona for the sofa bed had blood and some yellow stains on it. Super appalling considering COVID-19 standards that should be met. I had to reach out to Air BnB themselves for any compensation because Air Trip just apologised for the inconvenience and that was it! This is a fair and honest review and I definitely will not use Air Trip in the future for any upcoming travel.

The guys at Airtrip have been absolutely amazing in helping me find a rental property. I was stuck in a very scary situation where I could not find a rental property anywhere and I was about to be homeless. They were very quick and efficient in helping me move into my new place and their communication has been elite!I am now settled nicely in my new apartment and every concern I had they addressed immediately.The rental market can be difficult, frustrating and very scary, but not with Airtrip.A special thank you to Steven and Seth for constantly keeping me in the loop and going above and beyond to make sure I had a place to live.I can't thank you guys enough ❤If you are looking for a rental or just a place to stay on holidays, go with Airtrip, trust me.

If you see Airtrip on an accommodation listing give it a skip. They take a cleaning deposit of $206 dollars and then charge you a $15 fee to do this transaction. Airtrip if you are reading this I am investigating the legalities with Queensland's Office of Fair Trading to this fee...so Airtrip feel free to give me a call. Also no key in key locker, took half an hour for someone to call, and then stood 45 mins waiting for Reception to give us a key on your staff member's intervention. The Oaks staff member was very disgruntled towards Airtrip...obviously cause lots of issues for venue staff. On top of all the cleanliness was very dubious. Get professional cleaning and sort the smell in the bathroom.

The service provided by Airtrip was good, the information and instructions they provided was good. However the room that we were provided was terrible. The cleanliness of the room was atrocious, dirty mouldy blanket left in the cupboard, old bed cover shoved in the cupboard. The apartment was riddled with dust.The bed that was provided in the apartment was a spring bed that felt 10 years old, it was uneven and you could feel all the springs no matter where you laid. The cupboard had only one sliding door mirror as the other one had obviously been broken.For the amount of money that was paid we could have easily stayed somewhere like mantra and been provided a clean, non broken and relatively good bedded room. Rooms should NOT be allowed to be rented out in this condition…

Only good thing is the location. But even then you have to deal with construction and drunk people late at night yelling. Building isn't very well maintained with elevator buttons missing and management never answers their phone or calls back. Still fighting a case of them trying to overcharge me for water use when I wasn't even meant to be charged in the first place, but they've tried taking it off my bond anyway with no contact with me about it. Nothing was ever fixed when asked and the RTA is also having troubles contacting them. They're also not updated with their own company's details and sent me to an old office that had been demolished. They tried raising the new tenants lease from $510/week to $670 with no changes and when that failed I see they've just turned it into an airbnb.

Brisbane location was great and had a good time. Apartment though needs bit of keeping. Had some initial trouble with house keeping but it was resolved in reasonable time considering holiday peak hours and compensated for it without any glitch. I absolutely recommend the team.Will definately use the services again.