EB Games - MacQuarie Centre

Went into Macquarie Centre EB Games to purchase The Quarry on PS5 and as Big W had it on sale the guy said if you can show me it’s in stock I will match it. I went on my phone and Top Ryde Big W which is 2km away he said he won’t price match as it’s not in the area. Bad customer service and I won’t be buying from this store ever again cheers

Called up this store to see if they had a particular controller instock.The lady said that they did and agreed to keep one aside for me.I drove an hour to this store and when I arrived she had sold it.Very dissapointing.If you can't keep one aside just say that instead of lying to me.Wasted my time.

Max and Laura at Macquarie (with help from a resourceful stocky guy with glasses) had helped me to churn out a result for my question.I had started at Zing! with a swift and precise redirect to EB Games (by the lovely Max and her just-as-lovely glasses-wearing co-worker) in search of XS sized light-blue Pokémon-style Eveelution hoodie. The XS size wasn't an option at that time.What was available to me at the time was a single S-sized one waiting for me at EB Games, which I was assisted in finding by your lovely Max.I was informed of the return policy by Max before she departed to help Zing! again on that busy day.Laura was amazingly accommodative with her customer service -- her pleasant dealings and her adaptability to different scenarios made the experience worth it when a lady had abruptly cut in front of me in queue.Laura noticed this, and still had the professionalism to treat the insistent lady with patience. She had even took the chance between their cute back and forth to inform that same lady of a specific deal they had in store that day in conjunction with her purchase.Laura apologised for the sudden line jump when it was my turn, instantly bringing my mood back up with her radiant personality! Finding my membership via phone number was a snap, and we even had a little chat about some gnarly Eeveelution tattoos she'd seen, which definitely was a point of interest for me.I was so pleasantly surprised that both these girls (Max, Laura, and that one cute guy with the glasses -- and I agree with you, my guy. Why is there currently only an XS size available for the Stitch hoodie??) had the time to help me given how engaged and busy they were on that day with customer requests and the like. I haven't come to Macquarie or even been in either of these stores for a while now, but these guys work so well and cohesively with such efficiency.I'm feel as though I'm much less intimidated to come in to these stores by myself now, and I'm definitely be coming here first in the near future as I start to snoop around for a PS5 console!Thank you again Max, Laura and glasses guy! :)

I was in the store on Sunday 23rd April and had some questions about trading games and new games. The young lady who served me was awesome, super friendly, super informative and overall had a great approach when speaking with me. She was kind and absolute pleasure to deal with, so much so I complemented her about her customer service skills.

Came in store, they can’t be price matching with Harvey Norman and also I brought my games for trade in, they are not able to leave credit in your account, you have to make a purchase for the trade in credit on the same day, which I think really it is unreasonable.

The best EB Games in Australia. It's large, reasonably priced and the staff members are friendly. Always my go-to.

Just wanted to express what a good worker Lauren was. Went there with my son and she was so friendly to the both of us. So accomdating to my sons crazy questions and comments and was very helpful when trying to buy a switch game. Very refreshing in a era of terrible service

Excellent customer service, friendly and fun environment to browse and shop, all the stocks are very well displayed. Special mentions to Josh and the lady coworker.

I have been assisted by Dan and the store manager today (didn’t get the name) for trade in my old switch for oled model. Dan has been extremely helpful on helping me place an order and have it free delivered to my address as all the oled models have been sold out. Cheers.