Harvey Norman Burleigh Waters

Not a big review writer but when someone stands out I believe they should get the prasie they deserve. The sales guy Arif at Harvey Norman Burleigh Water was fantastic and very helpful in our purchase, if needing anything else I would be sure to look out for Arif Mills

Guy in fridge area let us walk out without beating the price we quoted. He wanted to match it. We asked why we would bother buying through him for a price match. He took an attitude. We bought elsewhere

Wanted a gift receipt but because we paid cash was rudely told no by Jordy. She was rude to us when we spent a lot of money . Needs training in customer service and how to treat customers with respect. Terrible experience from her. The other lady serving us was good .

We’ve bought three dud fridges from here in the last year (I think) HOWEVER the service is excellent and they were keen to store credit us, full refund and sort another option. Other than did fridges, which I don’t think is actually their fault we rate these guys.

We purchased a new fridge from this store and it was faulty from day one & asked for a refund or a replacement but was refused. So Electrolux sent a service technician & he advised the fridge system was faulty & not worth repairing & also confirmed the fridge was over 4 years old so we confronted the floor manager Daniel Orr about sold old stock without disclosure of age, he still refused to refund or replace the fridge but eventually Electrolux issued a store credit. So after approximately 5 weeks we got another fridge no thanks to him. We have spent thousands with this store over the years but because of his appalling attitude of customer service for us we will never deal with this store again.

Quick and easy, went in looking for a microwave today... Was in and out in 15 minutes with a price match and assistance loading to my car. EASY! Thanks to the team, they saved me having to run down to a competitor, and everyone was pleasant. Much appreciated!

I have been wanting to thank Rachel at the Burleigh Store for selling me one of the best Dysons I have ever owned, I bought a V12 from her, great salesperson, very honest and the transaction was quick and easy. I have also bought a Smeg coffee machine and Smeg toaster from her, have been very happy with all transactions. Thank you for being a great salesperson.

Bought a SMEG toaster that stopped working within the warranty period; the return process was an absolute Breeze to get my proof of receipt and organize a replacement at another store.Friendly easy and great price.

Went in store yesterday to be ignored by two overweight staff members literally playing on their phones. One watching videos loudly who knew to turn it down when I walked over but not ask if I needed help. The other just looked at me and kept scrolling. Where do you find these people, get rid of them. Eventually a young red head girl helped me find the vacuum bags I was after. She was great.

Worst experience. We purchased a TV for a unit at the Gold Coast with an immediate fault. We were promised replacement and installation. This did not occur and resulted in the faulty TV being removed from the unit with TV cables, foxtel cables and anti tip straps still attached.The process of complaint management and refund for the taken anti tip strap has been extremely frustrating.We will never shop at the store again and it has lost a large unit complex as well.