Mazzucchelli's Jewellers - West Lakes

Chi and Patricia are Magnificent, great customer service.

I dropped my Tag watch to be repaired on the 20/5/18, it needed to have a small part of the rubber band replaced (the part where you insert the strap to stop it flicking out), and some minor repairs I was quoted $200 dollars for this.$200 for a piece of rubber and a reset on the watch is a bit outrageous, I chose not go through with the repairs and requested my watch back.When I went to collect my watch on the 10/6/18 the girls opened up the package that had my watch and to my surprise the whole band was broken (it is now in worse condition then when I brought it in) someone jammed my watch in the package and snapped the band.The girls were very apologetic and said they would send it back, fast forward to the 25/6/18 and I am being told they can't fix my watch because the band was already weak" and it would cost me $120 dollars to replace (plus whatever minor repairs cost).If I wanted to have my valuables broken I would do it myself

We spent over $8000 on wedding bands for my wife and I and at the time we dealt with chi who was a wonderful service and we dealt with her again when our rings needed to be Rodium plated and she got this fixed all for free on care plan. 2 years later and my wife goes back there to have rings repaired and noticed chi is not working there any more :( any way she dealt with a lady by the name of Maria re the rings and she was very very rude and did not want to help my wife out at all, my wife felt belittled and Incompetent from the way she was spoken to, Isn’t it funny that if we were there to buy how would this lady react being a sale however there for repairs and very rude. You know who you are LIFT YOUR GAME DO YOUR JOB AND HELP YOUR CLIENTS!!!!NOT HAPPY. Head office is our next step...

Best service with a smile, happy to help you with anything and the prices are on point.Tell them Domenico sent you.

Thankyou Mara for your help.

Went there with the intention of repairing a ring I had bought from them 2 years ago and they completely ignored me. 2 sales people with customers, but not even a 'will be with you shortly'. Stood there for 15 minutes.

Nice clean shop

Excellent customer service and Pat is a fantastic lady very helpful and good quality and range of jewelry.

I would like to thank Mazzucchelli's Staff at West Lakes in particular Georgette, Patricia and Dylan for their helpful, professional and friendly service in not only ensuring I obtained the item that I was enquiring about, but also at a price that was the best on offer, even after comparing to other retailers Australia wide....keep up the great work guys and thank you, Highly Recommended, 5 Stars All The Way !

Friendly staff, great prices always find wot I'm looking for wouldn't go anywhere else.