RPM Tingalpa

Had them repair the back right passenger side and rear bumper about 4 years ago after having to dodge a 4wd hogging the carpark ramp. Looked ok at the time when I saw the outside, but had a little part not fully sitting on the bumper and thought it was due to the damage. Fast forward to a couple of days ago, went to get some minor dents looked at and quoted on at another mechanic. Mechanics found and showed me that my taillight that was replaced in initial incident was GLUED on and not bolted like it should have been, the brackets were cracked and/or broken and as a result of the panel beating, the rear bumper will never fit properly on that right rear side. Noone has touched that bumper til now and every service I have, I always check what my car looked luke before or after in case of missed damage from the service. Poor performance and furious that this was considered ok in the first place.

Tip, if you take your car here for repairs, take photos of your entire car, from multiple angles and if there are existing scratches, note them and take a LOT of photos.It took me 4 weeks to get an assessment of the damage on my car. Then another 3-4 weeks to get it in for the repairs. They said it would take 2-3 weeks to complete the repairs. That was bull. They messaged and said it was going to take longer cause they were still waiting for parts, would need another 2-3 days. Called again a few days later cause they received the wrong parts, another 3 days. Called and advised it was in line to be painted, another 2 days. Called again a few days later and said they had staffing issues, and it was still waiting to be painted, another 2 days. Messaged a few days later again and said it was being painted should be ready in 1-2 days.From the date of my accident (which was a simple fender bender) to when I got my car repaired, it was over 3 months.And to top it all off, when I go to collect my car, I find a scratch coming out from the bumper. The bumper they replaced. They claimed it was preexisting and wasn't part of the accident. It wasn't, its a deep scratch right at the edge of the bumper, and lightens as it gets further away from the bumper. They caused it. Pointed it out to them, but they didn't care. Repeatedly said it was preexisting. Said from a black and white photo taken at a distance that it was preexisting. I said I disagree, I showed him photos of the preexisting scratch which was above the wheelwell. They dismissed me and said take it up with your insurer" and then he walked off.I would definitely not recommend this place."

The worst service which I received from the front desk. I gave my car for repair through my insurance. They changed my rear wiper and fixed on the other way where I can't even use my wiper if it's raining. I tried calling them several times for getting it done as it was there mistake and still they are not responding to me well. Despite of my work schedule I tried ringing them to drop my car for repair and customer service is behaving Soo rude.I don't recommend anyone to this company for any repairs.Thanks

Guy doing the quote on repairs tells you 7 - 10 days, the info from them tells you 14 days and the car still wasn't fixed in time.Blamed part supplies that they could organise to get delivered on time in the month leading up to repairs or the 2 weeks plus that they had it.Customer service girl was terrible and when you asked hard questions she gave answers like a politician (no guarantees, just words).They also wanted you to sign that the repairs were done and correct even before looking at the car - what a scam.Would not recommend and have advised my insurer that they are a terrible organisation to deal with.

Currently very unimpressed. My car was rear-ended a couple of weeks ago. This place is insurance approved so chose to go here. Originally dealt with Martin who was lovely (hence 2 stars instead of 1). Then this morning they called to tell me it was ready. They organised a taxi for me to come get my car except I ended up waiting on the street for 45 minutes because they ordered the taxi the wrong way around... then I finally get there, they give me the keys, no consult just you're good to go". I have a quick look but it was backed in and the lighting wasn't great so it looked OK at the time.I get home and have another look at it and find a huge paint blemish and the top light above the boot is still cracked.... why would you call someone to collect their car when it's clearly not finished. I've been told they can look at it tomorrow but that it won't get fixed straight away.... not great in my opinion. At this stage would not recommend

Great service. My car was ready in the quoted 4 days. Had one minor thing to fix due to the front light misaligned slightly upon picking up the car. But it fixed the next day while I waited.

PLEASE DO YOURSELF A FAVOUR AND TAKE YOUR CAR ELSEWHERE!RPM Tingalpa replaced one of the doors of my vehicle and as a result, they touched the lock system.On a Friday, they advised us that the car was ready to be picked up so we went to pick up the car and when we got home, we realised that the car was not locking! So we had to take the car back to them again.They sent another notification on the next Monday advising that the car was ready. Again, we went there and the car was not ready! We had to leave the car again.Following these stressful events, they called a few days later saying that apparently, the lock issue is a common fault with the car brand we have, thus, they will not repair it as it was not part of the original task request.This is my point: We have had the car for so many years and we have never had ANY issues with the lock until RPM Tingalpa touched it. They damaged the lock system, they have no intention to assume their error and they ask us to pick up the car as it.They are simply useless. Just do not trust this company.

Great work done, just got lost in transfer from another centre so didn't get any correspondence for a couple weeks until I chased it up. Other than that, great job!