Magical Ponies

Poor customer service, customer engagement, and event management. Very disappointed.

Thankyou Lisa for making my daughters 6th birthday a memorable one. We loved how your ponies were dressed up as unicorns and how friendly/nice natured they were. Thankyou for taking special of the children who had not been on a pony Before. I thought it was wonderful how you taught the kids how to be safe around the ponies while they enjoying themselves. I wish we could have you back every year!

Gorgeous ponies and lovely staff! Highly recommend

We love this business, perfect for parties or unicorn fanatics!

Thank you Lisa for making my 9 year old daughter's day with your pony rides! Butterscotch was so lovely with all the kids, even my 3 year old! Was also not expecting the wonderful lesson about ponies and how to look after them. You were so great with all the kids! Will definitely be having you back for next year's birthday party!

We queues for 35 minute for us to get to the front and the lady say she told some people who were supposed to pass it back that they were closing at 3 and queueing is at your own risk (there was not even a sign). Obviously the expectation that other members of the public will communicate is poor, she could see people joining the queue and had no sympathy for several screaming toddlers.I also witnessed her yelling at several families about touching helmets.I’d expect this business would communicate with respect and consider the impact of making a 3 year old queue for 35 minutes just to be told to leave, because they believe communicating a closing time is members of the public‘s responsibility not theirs.Would not recommend this business, for someone offering magical pony rides, she demonstrated no care for children.

Hire pony for our daughters 6th birthday party, Lisa turned up on time good with kids very understanding and kind. We enjoyed meeting butterscotch kids like her n enjoyed they rides on her. It made our daughters day because she loves unicorns butterscotch definitely is the cuteness dress unicorn, our disabled son was nervous at first but when he got 2 eventually pat butterscotch he was very happy afterwards. We would definitely recommend. Thanks for making our daughters day.

Poor customer service

They are so rude! Worst experience!