Zen Day Spa

Zen Spa Review – Hens Day (2019.11.10)I’ve visited Day Spas before, so I had some expectations. I don’t really set any high expectation especially on places that I have never been before.At first glance the place seems nice. The Front desk was nice and tidy with all their products displayed. The staff greeted you pleasantly as you entered the premises and they led you to the waiting area.The waiting area was very small and slightly uncomfortable seating. We completed a form which asks which part of the body needs to be focused on during the massage. Although this seems to be a great idea whilst filling in the form, I very much doubt the masseuse even bothered to read this.As I entered my designated room, I can only sense the overwhelmingly smallness of the space. I can barely fit on the remaining space. And I’m not a big woman! As the massage started, my whole body was slathered with lots of oil, which initially I thought was nice. I indicated that I needed a strong massage as my whole was feeling quite sore. The pressure slightly increased, but then went back down to the feeling of just being rubbed – I thought this was supposed to be a massage??The massage was followed by a facial. The lady was nice enough. But she kept spraying my face with water and wiping away the product. From previous facial experiences I’ve had, a moist towel or moist cotton pad was used to wipe away the product when treatment is done. But not be fully sprayed on the face and have it wiped off. Just as when I felt like I was beginning to relax, I get jolted awake from the cold water spray.The lady then told me that the session was over. Normally oil is wiped off the body with warm towel, wiped dried and then the session is truly over. The person left the room and that was it. I found myself still slathered with oil with no spare towel to wipe myself clean.You cannot claim (on your website) that you are the BEST SPA in Sydney. The standard is below sub-par. I’m very disappointed.

For the first time, I received a treatment called REIKI". performed by Kayo.More than 10 years ago

My partner bought me the Zen Duo package for Christmas and I was very happy with my experience! Massage was lovely and staff were very attentive. Very relaxing experience at Zen Day Spa.My only criticism is that I left very oily. A warm towel wipe down would have been nicer as I felt quite un-fresh after my massage.

Had a fantastic facial today. This is my fav place. Sue was fantastic. Thank you

EDIT: Zen Day Spa has since replied to this review claiming that I’ve made false accusations. Since I can’t leave a response to their comment, I’ll simply update my review here to clarify a few things.Firstly, I gain absolutely nothing from making false accusations. I was simply unhappy with the Hens Group Package that I experienced. The Hens day is an important occasion for many so I shared my review so that others would know what to expect when booking the same package.In my original review, I stated that:The Hens Package includes bubbly and cupcakes. The photos on their website and on social media showcase hens groups celebrating inside their spa lounge area with the food, drinks and decorations.I felt mislead because I was told that we were not allowed to have any decorations...but this is not the main issue. When I was told this via email, I accepted this and moved on.What made it disappointing was that on the day, the food and drinks were set up on a table outside of the spa in the walkway area (not inside the comfortable lounge as the photos had indicated).On top of this, for our group of 7, there were only 3 seats set-up and 3 glasses of drinks. This means that only half of the group had the bubbly and cupcakes while the other half were left unattended. After some time of 3 of us awkwardly standing around outside, we all decided to just leave…As for the timeline of events: 27 Jan was when I made the enquiry, 2 Feb I was asked to make a deposit, I made this on the 7 Feb, on the 10 Mar I was told there was a staff shortage so 2 guests had to be paired with the male therapist.I didn’t say in my original review that my guests did not want to be paired with a male therapist. What I said was that I had already supplied the names of the 2 guests that volunteered to be paired with the male therapist, but this wasn’t taken into consideration on the day.What actually happened on the day was that the guests that arrived first were suddenly asked if they were happy to be paired with the male therapist (not the guests I had named) which felt disorganised and it also put these guests on the spot.Luckily, most of my group was happy to be paired with the male therapist but my feedback was that the timeline of events weren't ideal because we kind of had no choice.Like I said, I made the deposit on 9 Feb and on the 10 Mar was when I was told 2 guests must be paired with a male therapist. Perhaps there are hens party groups that aren't comfortable with a male therapist that would like to know that there's a possibility of this happening prior to making their deposit. This is just an FYI for those groups.But at the forefront of all of this. The overall experience didn’t feel luxurious because:- There were inconsistencies in the massage. 6 of us received the full body massage (as expected as part of our package) while I only received a back massage... which was strange.- Prior to the day I had organised who would be in groups 1 and 2 and named the bride-to-be so she could be prioritised. On the day, the bride was not given first priority and the group names were not organised as planned. It was just whoever filled out their form first was whisked away first. 
No staff members even ever acknowledged the bride-to-be, I think even a little hello or congratulations would've been a nice touch.- The massage table was lined with towels that felt old, rough, brittle (as pictured).- We didn’t get any explanation of what products would be used for facial treatments despite some of us indicating we had sensitive skin.And lastly, looking over our email thread again, perhaps there were miscommunications leading up to the day. However, this does not take away from the fact that the overall experience was a far cry from the luxury" that is advertised and I’m even further mortified now that the spa manager has decided to focus on the semantics of email communication dates while blatantly overlooking the bigger issues."

This is the place to get the most relaxing massage! The staff are both professional and friendly. And they actually listen to what you want... Had a neck and shoulders massage last week - so good. Totally relaxed atmosphere and high standard of hygiene practiced. Nice calming music too... Can highly recommend on every level.. Enjoy!

I order my O cosmetics through Zen Day Spa online. Their customer service is really friendly and helpful! Highly recommend

Most amazing experience at zen day spa. Got a gift voucher and decided to get the 30 minute express facial. Staff were extremely welcoming and tailored the whole experience personally. Very Covid safe with temperatures checked on arrival and check ins. Amazing small touches such as a warm treatment bed on a cold winter day. I had a treatment from naho and couldn’t recommend her more. Staff not pushy to buy any of the products but the products are so good I had to buy! My skin felt extremely soft and hydrated. Left feeling rejuvenated and relaxed. Will definitely be coming again!

I went here with my partner and I don't recommend it. We were to told to fill in a form with what we wanted and they didn't read it. I don't know why we wasted time filling it in. The massage was so light that it felt more like a slight touch on my back. We asked for more pressure but it didn't seem to register. Overall, I think the staff are kind and its a nice spot if you want to lay down and fall asleep but if you want a proper massage I'd suggest elsewhere unfortunately.

Pleasant staff but subpar service level