Australia Post - Ingleburn Post Shop

Parcel delivered & left on my address which is not mine & a block away. I have to walk around to hand it personally to owner. Then I recieved a letter asking me to reply from AusPost the whereabout of the item. I wonder why some of my Parcel missing too.

The worst customer service. My son had his number plates dropped off at the post office but unable to pick them up as his away for work. Spoke with RMS and they said any family member can pick them up as long as we show proof of the same address. Well that didn't go down to well with Ingleburn Post Office as they still refused to issue the item over. Like seriously who do they think they are?

Worst place or business anyone can imagine. I wish I could give them negative 5 star. They won't deliver to your house and you have to collect from them. They sent delivery note which says I can collect on Saturday but when I went there shop is closed. I complain many times about not delivering my things they don't care at all.

I add the conversation scenario to justify their actions.Me: hi I received the package which was open, item is damaged but not missing, call centre advise to visit you and lodge a complaint.1st customer service: was is delivered in lock box or open place?Me: open place1st customer service: nothing we can do as no proof someone didn't tempered.Me: I have 24/7 cctv which indicates no one came after postman drop and I pickup less than 5 min.1st customer service: it's illegal to use this box for send any item other than letter.Me: I'm just a receiver. If it's illegal post office shouldn't accept it. However I'm here to lodge a complaint officially not taking your personal opinion.1st customer service: wait other counter someone will lodge it.2nd customer service: it's open due to item push from inside••••Me: I just want to make a complaint don't want to discuss how to happen2nt customer service: you don't tell me how I will do my job, I will write what I found not what you want me to do.Me: are you writing it was open when I found or not2nd customer: you don't advise how I write.Me: you need to write what my complaint about2nd customer: sir should I asked you to leave or you listen to meMe: I may take leave as I don't agree with your explanation and I came to lodge a complaint which is not progressing.2nd customer: print a post office call centre number.Me : thanks, anyway2nd customer service: next waitingI can be 100% sure she is not employed by Australia Post. Any organisation regardless situation must pickup this types of workers and send them for further training or handshake. Only exception can happen if someone employed by a franchiser or a close relative of a owner. They ignore all the complain and protect those type of uncivilized person to stund Infront of counter. They don't have even self-respect I assume. Unfortunately, a vital service provider can do a little about that.I made a complaint about it and requested if they can access the video as well as audio record than they can even listen every word come out from her honey mouth.

Very poor service.Bad enough, that I had to visit the Post Office to pick up my package because the postman decided he would take the easy option and leave a note rather than checking to see if anyone was home! Then I got a lecture about my id not being good enough.This is the reason that I'd far rather order from Amazon.

Excellent friendly service. Team is very helpful and provided adequate guide to purchase appropriate postal envelope with weight and measurements. Eirien was particularly awesome

Have visited a couple of times. The staff is courteous and friendly. Would highly suggest to use a tripod stand for taking pictures. The staff was holding a DSLR in one hand and the light on the other, both must be pretty heavy. The picture came out a little blurred and wasn't straight. I was given another take but still wasn't perfect and I didn't want to bother much. I wouldn't recommend getting pictures taken with this setup. They should have one like in Service NSW where things are set in a specific place.

Very Rude staff had an appointment today 10:30am for new passport for my 2 year old daughter and myself as Staff was very rude and telling my daughter not smiling at the camera while clicking picture and then she said I have other appointment to look after. Kindly train your staff how to speak nicely to the customer. Definitely will not recommend anyone to get passport renewal or new passport application done from Ingleburn Post office.

Today 24.1.23I walked in after 6 years in NZ to quickly renew my many high risk work licenses… an Asian lady (I’m so bad with names) was so accommodating and helpful thst it just made my day. Xo

Deserves less than one star. Delivery instructions on my package were to leave it with my neighbour if I was not home. Post refused to do this and took it back to the Ingleburn branch. I called up and they assured me that my partner would have no issues getting it for me but they refused her twice despite bringing proof of residence and proof of identity, instead telling me to leave work early and go out of my way to get it during work hours.HOW AM I MEANT TO GET THERE IF YOU CLOSE AT 5PM AND DONT OPEN UP ON WEEKENDS? Absolute moronic staff behind the counter.