Lotte Duty Free

I've travelled from London to Australia for a month and my partner at highly recommend Lotte Duty Free in Sydney. We was approached by the ever so lovely Daniel who works at the Tom Ford concession, who took us around the whole store trying perfumes and he even he done a beautiful make up application on me with some products I wanted to try. He was just absolutely lovely, no pressure shopping just assistance on everything I needed, great advice as well he really knows his stuff and honestly gave us one of the best shopping experiences i've ever had. He even offered us soft drinks as the store was a bit warm. He really is a asset to the business and ask for him when you go to the store!! Thank you again Daniel!

Went to the shop and checked out some watches today. They have luxury brands like Omega, Breitling, longines etc. Had Fiona to look after me today. Her knowledge in watches and services was exceptional. Appreciated her patience and advices in helping me to pick a satisfying watch.

First time visiting the Sydney Duty Free store and totally recommend this place! We were impressed with the selection of brands and their customer services. Daniel who is working at Tom Ford counter was friendly, helpful and very patience in answering our questions and assisting us with purchases. The Wine and alcohol section gives a great ambiance almost felt like we were in a private cellar. It has a wide range of alcohol to choose from. We were enquiring about Australian whiskey and were impressed with the gentleman’s knowledge who we didn’t get a chance to ask for his name. Overall it was a great, relaxing shopping experience and everything is well priced. No doubt we will go back there again to shop for duty free products before travelling overseas.

Amazing services and great make up skills. I visited lotte duty free for a make up consultation. I was served by Jessie and she provided amazing make up services and advices for skincare too! Thanks, will definitely give a return!

Good range of products, great prices. Very nice and friendly staff, especially Sally in La Mer section. She was super helpful.

A big thank you for Jessie Zeng who helped me selecting the right perfumes for my parents. She was very patient and professional. I have received wonderful service. Will definitely visit the store again.

Ben from the wine and spirits department provided A class service. I came in to enquire about a potential purchase for a upcoming present. Ben shared a wealth of a experience and was pleasure to deal with. I left with a wonderful bottle and a new interest in Scotland whisky. Thanks Ben!!!

We were served by Helena. She’s awesome and pleasant to dealt with. We have purchased 3 Ester Lauder double wear foundation, 2 Lancôme lipsticks and Clarins moisturiser. We have reached our total purchases of over $280 and we have won a $75 voucher for our next purchase. Thanks Helena for your excellent customer service. It’s a pleasure to dealt with you. The place is highly recommended.

Visited the whisky section, my man Benjamin got the IMPECCABLE SERVICE! ma boi knows what's up, so knowledgeable, friendly af, all the good stuff, superb recommendations on the wine and whiskey ended up buying a couple of both, specially the whiskey tasting, loved it. he's the man.