Lombard Party & Events Richmond

Terrible service and staff!I went to buy balloons for my graduation and they both sighed and said they were both too busy doing other stuff while just standing there and then the bigger lady finally served me and just glared at me the whole time, she asked if I wanted weights for the balloons and I said yes but didn’t give them to me and when I asked for a receipt, she just threw it at me! And the green haired guy just stood around watching instead of offering to serve instead in place of his “wonderful” coworker, they were so aggressive and unhelpful, I definitely will not be coming back here, so unless you want to get berated and get no help, don’t go here (plus all the stuff here can be found at a two dollar shop, less stress and nicer people)

Friendly staff and great range, if you want something specific order in advance they seem to run low every now and then

My grandson celebrated his first birthday at Heidi Kitchen on Saturday, November 12th. 2022You can imagine all of the planning, especially looking for the right balloon artist to create a magical birthday theme. After much deliberation I choose Lomabard’s Richmond and had the pleasure of working with Sarah the store ManagerSarah designed the perfect blue and silver table centrepieces, each with a cute bear resting on a bed of pale blue tulle. Presented in blue and white gift boxes, they were simply stunning. In addition to this fabulousness, fifty helium balloons floated playfully on the ceiling, creating an atmosphere of carnival, frivolity, and fun. just what the birthday boy ordered.Sarah not only met the brief, but she exceeded it, resulting in a wonderful day filled with beautiful memories.Love your workYvonne

Poor quality costumes - lack of glue, shoddy stitching, looks nothing like the item photos. At $80 for the costume bought I expected at least average quality. So many items on shelves have no prices on them, some products have the wrong ticket on them despite several of the same items on the same hook, items don't even scan properly - staff took a while to find two products on their system which didn't register when they scanned them. Staff didn't approach us to see if we wanted help, even though we spent 20 mins in the store.

Initially, it was great. They were able to source plates for me from other lombards however, I ordered a pick up at 11am on Sunday and when I arrived, one worker was having coffee with their friend at the desk and the other was serving someone. My order wasn’t ready and hadn’t even been started and it took a further 35 minutes before it was finished, this resulted in us being late to set up for the function. It was pretty average service and I was really disappointed.

Have now had 2x negative experiences with Lombard and would not recommend.The first we booked and paid for delivery of a large $700 backboard/balloon arrangement for my bridal shower. On the day, it did not arrive at the venue due to “unplanned delays” and caused immense stress trying to coordinate where it had gone.Believing it was a once off, I booked a similar large sign display for my husbands 30th - the same thing happened!!! We arrived at the venue to find the large sign that we had paid for was not delivered and Lombard saying that they didn’t have the sign anymore and would provide a refund - not adequate when you plan party decorations months in advance and have paid for a service.Both times, Lombard eventually arranged the delivery after our persistent phone calls, but both times deliveries arrived halfway through our event!! Would not recommend.

The products were very good but on the day of delivery they kept changing the delivery time and then said our products had been taken to another site. Eventually they turned up 5 hours after they were meant to be delivered. To top it off, they don't return your security deposit unless you request it back. We had a poor experience with this company.

Very helpful staff. Balloons were ready when they said they would be!