Kathmandu Chatswood

I am extremely impressed with the customer service at the Kathmandu Chatswood store, with a particularly big shout out to Alex, Barry and Daniel.On one occasion, Barry spent a significant amount of time with me, patiently recommending me various shoes to match my travel and orthotic needs. He explained the benefits and limitations of the various shoes in a way that I could understand, was very friendly and had no issues bringing out different sizes, colours and styles. He was then happy to order in a shoe size for me that they didn't have in the store.On the second occasion when I had come in to collect the shoes and they didn't fit as expected, Alex spent a significant amount of timing trying out various combinations of socks, liners and lacings so I could find the outcome I was looking for. Despite being new to the shoe section, he was knowledgeable, friendly, helpful, patient and determined to try his best to help me find the right solution/fit.Both team members prioritised my interests and were only willing to sell me a shoe that I was genuinely happy with in terms of comfort, fit and look. They really went above and beyond and were not pushy, spent an incredible amount of time helping me out and again were extraordinarily patient in the long process.

Best customer service I have ever experienced. Nick J, you are a legend! This man went above and beyond to help us out with a couple of sleeping bags. His attitude was upbeat and helpful he was super knowledgeable of the products. Ended up calling a few stores to find the right bags we needed. He did not rush us and we are super happy with the outcome. Promote this man!

Great selection of quality adventure gear. I like their trek shoes man section

Amazing, experienced staff that definitely know their stuff inside and out! Daniel and Kenny both took so much time and made sure we got the best possible shoes for our hike.Will definitely come back here if I ever need any other adventure equipment!

Fabulous service from Craig at Kathmandu Chatswood Westfield. I have never experienced such great service and knowledge from any salesperson until meeting Craig. He knew everything there was to know about buying and packing a travel backpack. Simply excellent! Five stars from me! Craig, Kathmandu is lucky to have you!

A very big thank you to Craig at Kathmandu Chatswood for going above and beyond in replacing my ‘Salomon’ shoe laces which required a special skill! This he did for me on his day off. The staff at this store are amazing and so helpful. Highly recommend visiting this store and meeting Craig and his team!

Amazing after sales service!I have a Gortex jacket that is over 10 years old and still looks good. The inside seams were starting to detach and these past rains saw water penetrating the through the jacket at various points.I originally spoke with Ben at Chatswood re the possibility of fixing the garment... or maybe it was too old? He said he would send the jacket to the factory and they would quote depending on their findings. In due course, I had a call from Bianca at Chatswood who said she had received the quote from the Factory, to repair seams, wash and reactivate the Gortex component of the garment. And, she said, we'd like to do it at no cost to you!!!! AMAZING!!!!! Congratulations to Kathmandu for standing by their products, years down the track!!Bianca communicated well and was so accommodating with my times for pick up of the jacket. Well done to Kathmandu and Bianca in particular, for a no fuss, brilliant outcome

Had to exchange a pair of hiking shoes here and my experience is amazing. From the call to me going to the actual store has been smooth and flawless. The wonderful ladies are knowledgeable and efficient and have given me good advice regarding the items. Happy that I went here!