Oasis Pool Constructions

Excellent customer service. The patient tailored our requests perfectly to provide us with our ideal family pool. The staff worked professionally, and knew everything there was to know, it was obvious to tell they knew what they were doing!

Not recommended.We purchased a renovated house which included a brand new pool from Oasis.After moving in, we had a few sleepless nights with gurgling bathrooms and then a flooded bathroom with sewage. The whole house stunk!After identifying what the problem was thanks to the plumber who did the works on the reno, I called Brett and Anthony from Oasis, and on the second call with Anthony, he hung up on me!!Before getting cut off like a 16y.o. ex-girlfriend, and like other reviews on this page, I was referred to the standard Master Builder contracts etc etc, however Oasis were not admitting fault. Their comment was “it could have been anyone…” landscapers etc. (mulch was about 150ml deep)I too run a business and hate negative reviews. Always happy to accept a genuine review though regardless of the number. I can not believe directors of companies act like these guys and take such actions.Here’s the result from our situation:Once the house was cleaned and sterilised we got a plumber to sort it, so we could live normally.Main waste pipe = 1.2m below ground. Pipe totally blocked from a pool construction support post which punched straight through it, parallel to the ground between the pool and the perimeter of the property (impossible for it to be anyone else but the pool construction).Total cost to fix it = $1200A simple acceptance of who was at fault, a $1200 write off and this “shit” review could have been avoided ✌️

Having worked with many pool builders over the years I have to say Greg and the crew at Oasis are my absolute favourite. Professional, organised and just so easy to deal with. An absolute pleasure and I would highly recommend them to anyone wanting a pool built on the Gold Coast.

Ant, Greg and their team delivered us the perfect pool for our home and family. From initial site visit to handover, we couldn’t fault their professional, friendly and prompt service. Thank you all!

We hired oasis pools to build our pool due to the high quality finish pools displayed on their website & social media platforms.I can confirm that our pool is Finished to a high quality standard and all the subcontractors oasis supplied done an amazing job.However the level of customer service from oasis is just not there, the lack of communication was our biggest issue and we were made to feel like we were pain every time we phoned for updates or explanations of processes or invoices.We had trades turn up when we were not home so they were having to climb fences to gain access as we were not informed they would be coming.We wanted a certain feature added to our pool(minor) and the response from the site supervisor was “I will persuade the boss NOT to do this”…. As the paying customer we should have anything we like added to the pool build as we were paying for this service.We would leave messages with oasis regarding pool issues & no reply.Like we said before the pool finish is amazing and it looks great however we wouldn’t recommend oasis as the level of customer service for the price being paid for these pool builds is not there, we receive better service from our Gardner!We believe oasis take on too many pool builds to be able to give the customer service clients deserve.

Check there license with the QBCC for previous poor work . Do not under any circumstances use Oasis Pools. They are unprofessional , dishonest and there workmanship is amateur at best . The owners Greg and Anthony will provide overpriced (double the cost) variations and then act like it was an error , of course they only do this when the woman of the house is home. Then try and push fir the variation to be signed ASAP.They are misleading , to cowardly to come to site when you pick up there poor workmanship and dodge questions. Greg will have a little cry about the client being to hard to deal with when they get called out and only want to deal with the female of the house to avoid being confronted about being dishonest and providing deficient work.I had to get the QBCC involved due to there poor workmanship.Greg didn’t even have the gumption to to come to site to see the unprofessional workmanship . They left the site in a mess with tiles everywhere , grout on our windows and grout everywhere except for between the tiles . Im happy to show the cctv and photos of there workman ship and work ethic when the did turn up to site and disappear after 30 min . I have video of the disgraceful tiling and rendering and then Greg attempting to tell me it’s acceptable.Greg if you have the ticker , happy to discuss in person. This was the worst experience I have had building . Do not accept their excuses. They don’t know the word sorry , the only thing they know all to well is to Jack up variations and look for the easy buck .Sorry I forgot to mention the waterfall they built for us is scewered and bowed.Actually I’ll see if I can upload some photos to display the poor quality work .Additionally if anyone wants a copy of the complaint to QBCC I can provide a summary and photos .DO NOT TAKE THEIR WORD FOR ANYTHING.

Thank you to the team at oasis pools for building our amazing pool !!! Oasis pools provided us with a beautiful space which we will all enjoy for years to comeI highly recommend them to anyone looking for a competitive builder with exceptionally high standardsWe are super pleased !! :)

Horrible experience.Ill start by saying, i am very well aware of how the building industry operates and how delays and errors with subcontractors can occur. However....The short of it: I went to contract in Nov 21, with the target to be finished by end of March. Greg (owner, sales person) was very accommodating at start. (The promise to hopefully swim end of March was the main reason I went with them vs another provider)I have experienced issues and delays at most stages.Its currently 30th Sep 22 and I am still waiting on the team to come fix my auto refill, that they initially forgot to install. Then when they did, it wasn't done properly. (Keep in mind this is literally wasting water anytime we swim)I reached out to Brett (project manager) 22 days ago, he keeps saying he will send someone out, but keeps delaying. Ive since had to fix it using someone else.I expressed my concerns during the build re delays and why its taking so long to fix things. One example was they did the pool handover

Highly recommend, very professional and a perfect job, we couldn't be happier