Fitness First Cronulla

Absolutely appalling service. One of the colleagues put through a membership without me signing and helped themselves to money in my account, after 2 weeks of contacting the club no one has bothered to refund my money instead they ducted another lot of money out of my account. Staff are very unprofessional and never called me back to help resolve my issue, they show very little care. What could have been a very simple and hassle free process has turned into an ongoing headache, very poor customer service skills.

There was a incident this morning after my class I was getting changed in the ladies change room when a male cleaner decided to enter the female change room to get his keys to the storage room from his wife I was in my underware at the time highly inappropriate that a male cleaner should walk in to a female toilet.What should of happened is he should of got Tanya from the reception or one of the other female workers to come in and get the keys from his wife.Really bad form.When I addressed it with Timon the general manger he was extremely dismissive and indifferent and made it my issue saying that I have a bad attitude and need to calm down.He also stated that it's general practice that male staff are aloud into the female toilets as did Alex from Sylvania fitness first.I dont want to be a member of a gym that condones this so I'm ending my membership.

Best Fitness First in the Shire. Place always clean and well maintained. Staff are friendly and the classes are great.

Horrible, rude and arrogant staff. Both receptionist and manager. Couldn’t believe the low quality or rather absence of customer service. Refused a guest pass that was entirely valid and within terms because I wouldn’t sign with them then and there

I love this gym and all of their group classes

Overall a good, clean gym with fairly new equipment installed in 2017/18, really comfortable place to go and train with a nice view of the bay to look at whilst you do so.My biggest complaint would have to be how pushy the staff are. I was handed a free pass by one of the female staff whilst out at Cronulla one afternoon, I rang up and came in a week after and enjoyed a couple of hours training. Following this, the woman who I had been speaking with sat me down to talk about signing up which I was not at all interested in doing, I told her I would get back to her which I did telling her that I wasn't interested and that I couldn't afford the $16.80 pw sale price. Following this she became extremely pushy with trying to get me to change my decision and pursued this by calling me every 30 minutes with different offers" after speaking with her manager. I constantly told her I was not interested and she constantly tried to make me change my mind and that I only had a few hours to do so.This pushiness has really annoyed me and has turned me off Fitness First & gyms in general for good

It was a good place to train until a PT didn’t listen to an injury I had and thought I was making an excuse. Which caused me to seek help from a physio who was shocked at the injury. Also, terrible to try and cancel a membership for MONTHS I’ve been at it, trying to charge me $180 to leave. What a scam.

There are not many evening classes during the week. I finish work at 5pm so by the time I get to the gym around 6pm, there are not many classes to choose from (some days no evening classes). This is why I joined the gym, for the evening classes. FF Cronulla need add more 6pm, 6.30pm, 7pm week classes to their schedule & a selection of classes.

One of the best layouts I’ve ever trained in.Plenty of variety when choosing classes from hi energy spin and group exercise and barre attack to yoga and Pilates.Very affordable membership prices.If your looking for somewhere that’s covers everything from weights to wellness give them a go.

Great space with good equipment and plenty of room. Staff could be friendlier, I have been attending consistently for over a year and only recently had one trainer say hello to me for the first time.