Shiels Jewellers

The team were very helpful but returned today for my second time to Damian. He is an incredible problem fixer of purchases from other stores that were not quite right.Did also then purchase 2 more products that I had not walked in for but am extremely happy with them.Highly recommend him and the team at Miand gate.

I was served by Trish the manager at midland shiels, and I have to say awesome service! I was looking for a particular watch for my sisters birthday which unfortunately they didn't have on hand. She took the time to search for a store that does and had it organised for me to collected at another store closer to me. She didn't have to do that as there is nothing in it for them, but the care factor was. Now she may have not gained a sale that day for her store in specifically, however the fact she went out of her way to help find a solution for me has now gained her and the midland store a customer experience that would cause me to return there and purchase for sure! So thank you again Trish, a great example to your staff and an asset to your branch and company.

Bought black diamond silver ring this morning ,greeted with a smile and professional service and no pressure sales jive ,thanks Stu

Staff and products were amazing, especially Damien. He went above and beyond to help me pick a engagement ring for my partner and it was perfect. Were also really helpful in getting it resized for her. Will definitely be back to see him and his exceptional customer service.

I will never return to this jewellers again. They have been rude and extremely unhelpful and have totally taken the shine off my engagement. I would give a negative in stars if I could.

If your looking for anything called jewellery in WA you have to visit Shiels Midland store .Make sure you see Trish the store manager who is in my opinion can teach Telstra about customer service.I was so happy with her service that I would recommend this store to anyone

I visited this store yesterday(7/10), with my daughter to buy her a ring for her high school graduation(this was the 9th store we'd gone to). The service we received from Trish and the other lady, was absolutely outstanding. They were so helpful, and patient, as my daughter had little idea of what she wanted, but knew what she didn't want. We found two that she liked, but as she still wasn't sure, we left to have lunch, and think about it. Trish said if you do decide you want either, i'll give you a good deal. Well we did return soon after, and Trish did give us a good deal, on a gorgeous ring, plus a lifetime care plan." I'm actually tempted to return

Amazing! So helpful and kind.I needed help with a chain on my necklace and the staff were such wonderful help and went out of their way to solve my problem! Shoutout to Kylie and Trish. So lovely, thank you for the help!

Phenomenal customer service by the team, the manager gave me a great deal on my new watch and even kept the shop open past closing time to ensure that the watch fit my wrist properly. Will be sure to shop here again.

Service was good at this store but i bought from Midlands and not all information was relayed and i bought something i wouldnt have bought knowing the information what Joondulap store gave me after taking goods back after 2 days of sale due to missing stones.,but still a great and friendly experience