Snooze Craigieburn

BUYER BEWARE !!!!!!!!!I am extremely disappointed with the level of customer service provided at Snooze, Cragieburn.We purchased an adjustable bed base and tempured mattress on Thursday with a four week waiting period. Coming home that night we did more research on the mattress and discovered multiple reviews stating this particular mattress gets very hot because of the materials it is made out of.So If you're a hot sleeper like me you will experience an uncomfortable night sleep.We returned to the store Saturday Morning to seek a more suitable mattress, we ended up finding another one that was considerably cheaper but were quickly informed we would need to spend the exact amount as the difference would not be refunded.We requested they call the business owners who also refused to refund any money.if you're after accommodating customer service I recommend shopping else where as this store clearly only cares about profit and not the Importance of a good nights sleep.Very disappointing outcome.

Fantastic service, reccomended me the perfect mattress on the first go, friendly staff and great service when I called to check in on progress

I got my order two weeks ago and regardless of the terrible delivery method, but there were many damages in the products and when I called them to tell them, they gave me the phone number of a technical person and asked me to call him and explain my problem to him although this is part of their responsibility and when I told them that there was a lot From dirty stains on my bed frame, nail marks and iron rust on my mattress, they simply replied that the products left the factory in good condition and I destroyed them during assembly and they advised me to clean it with baby wipes, ridiculous,and everything shown in the pictures.I do not recommend dealing with them strongly and wasting more time and money.

We have bought two king single trophy gas lift beds and mattresses for our kids bedroom. Liz, is by far the BEST person we have come across in terms of service and care for customers. The installation was also done by Snooze delivery people and there was some installation issue. Liz has contacted the supplier and installation person who themselves were too nice came again as early as they could and rectify the issue. Liz is a wonderful person and experience with Snooze Craigieburn is great.

I dealt with Rin and Liz when purchasing a pillow, they both were absolutely fantastic and I can not thank them enough. They did absolutely everything they could to accommodate me. Thank you again team.

Purchased 4 bed from here along with mattress. The service provided was excellent . I deal with Roxy and Liz. both of the ladies was very helpfully

Very bad customer service. The lady who was there around 4pm on 27th of November 2022 was very rude. I went in to buy a bed and she did not want to sell to me. Not willing to help and very rude behaviour. Never buying bed from there. They just lost a sale of around $3000 just because of that rude lady.

Bought a queen size bed frame here and dealt with a lovely young lady name Rhi. Great service, from start to finish. Even the boys who did the deliveries Ahmed and Mustie was careful in delivering the product, on time and made sure our new home wasn't damaged.We dealt with many retailers and the experience we had with Snooze Craigieburn was by far the best out of all of them. Friendly, reliable, punctual, great communication throughout the entire process, simply perfect.