Pacific Smiles Dental, Kotara

I'm not normally the type to place reviews, but I really felt the need this time because of a series of disappointing actions (inactions really).First visit was great, as expected.Followup visit though, was contacted to go in earlier than my scheduled time, excellent. Arrived, was advised I needed to update my medical records ... sorry, did them the first visit!Waiting, waiting, nearly 20 minutes later (almost my original time) was informed by the desk that I hadn't been checked in on arrival. Finally got in, all went smooth.Booked another followup appointment for the required 10 days after (even though they wanted to book me in 14 days after).Contacted PS on the scheduled day to see if there was an earlier appointment again, no go, so stick with original time.Then, phone call from PS one hour before my appointment to advise that the scans from the appointment 10 days ago weren't sent through to the lab, and can I book another appointment. Really!??!Ahhh, no, don't particularly want to (after some head shakes, disbelief, and much time-wasting) but throw me in somewhere, for what it's worth, and just ring me when it comes in because I have zero confidence in PS administration now.Don't get me wrong, my dentist is great, and I will return (kind of have to)

The staff here are totally unprofessional and cannot even enter a simple claim. When they make an error they expect the customer to follow up and fix their systems. Do yourself a favour and pay for a local dentist who respects their customers.

Dr Parez is brilliant. My daughter loves her visits. He’s quick, thorough, pain free and just lovely with kids. I wouldn’t go anywhere else. Highly recommend.

I have been to Pacific Smiles many times over the years. My expectations over this time was that my private insurance would cover my Gap fee for a dental clean as this has been Pacific Smiles level of services for years.Today, I had a brilliant dental clean by Dr. Kay. After the cleaning I was surprised when the admin lady told me I was to pay a gap fee. I was asked to pay a gap fee of $187.00. I was in shock because this was not my expectation. I was upset because this is a lot of out-of-pocket money.The admin lady told me I should have received a phone call or email about the gap fee, I checked my email linked to Pacific Smiles and there was no mention of email in my inbox or junk box and no phone call or text message.I just feel the admin team is so rude for A) not providing a courtesy email or phone call to let me know fees have changed, B) to expect me to pay $187.00 on the spot without giving me time to possibly change dental date so I could save for the dentist.The economy is really tight right now and to expect customers to cough up $187 on the spot in my opinion is really rude. Anyway I reluctantly paid the $187 because what other choice do I have?My interpretation of all this is that I thought I was going to a healthcare dental clinic that cared about their customers, I feel the dentist cares about me, but not the owner or admin team.Sincereley your unhappy customer

This place looked promising initially. Clean and modern facilities. I let the dentist know that I often have trouble being made numb and require multiple injections, sometimes even a nerve block. I was surprised at how flippant she became. We pressed on and the procedure became quite painful but as I felt unheard already I decided to just bear it. At the conclusion I asked for a prescription for pain relief post procedure which is what I have done after every procedure for several years due to severe pain and swelling after fillings. I was met with apathy and indifference. The experience overall left me feeling belittled and anxious. I'm now lying at home dreading the next few sleepless nights of pain and discomfort. Needless to say I declined making a follow up appointment. I am considering registering a complaint with Ahpra.Four hours later as predicted just like every other time I have fillings the gums are very swollen and throbbing with pain. Will likely need a trip to the ED before the night is through.

Thank you Dr Rachel Yong for seeing me today. I am usually anxious about visiting the dentist & you were so kind. I appreciate how thorough you were when examining & cleaning my teeth. You were so kind to your dental hygienist Heather which was really great to see. I will definitely be back to see you.

Been here twice for the same tooth in 3 weeks causing me immense pain. First time I was advised to fill the tooth to save it after asking them to just pull it $372 had to go back today and was informed the nerve is dead and infected they put antibiotics in and adjusted the terrible bite I was left with after the first visit. $301 I was charged with today for a tooth that will most likely need to be removed anyway. Absolutely appalled don't think I'll be returning to PS Kotara.

Dr Yong was amazing with my 4-year-old daughter, helping her feel relaxed and feel like visiting the Dentist is a positive experience. 100% recommend.

Very unhappy! I rang enquiring about the cost for a simple removal of a small amount of composite of lower 6 teeth. Was advised it will be unlikely to more than $100 so I went ahead with the appointment. I was in the chair for 15 minute’s maximum and then was charged $180. Once question they did nothing but reduce the cost to $150. Very average service and poor communication. Would not recommend.

Do not recommend. Zero star. The dentist wanted to do an unnecessary X-ray. I know my teeth are perfectly fine so I specifically asked if it would cost money. He said No