Alpha Medical clinic

Doctors are good but the staff definitely don’t know how to do their job.Manager is not available to hear your complaint as well.After 3 attempts finally Made a booking but when I called for my phone consultation the booking wasn’t in the system, was told they gonna get back to me shortly. waited for another two hours and and no one called me back.Called again to speak to the manager to see what is wrong with this clinic, was told he/she is not available.And all this is I just wanted to get a copy of my MRI report.Would defiantly file a complaint against this clinic.

This review is for one Dr there. Dr Shanaka. She has been my GP for 8 years now. She is incredibly thorough and goes the extra mile for her patients. She is kind and warm and makes sure all your needs are met. Sometimes there is a long wait for her, because of how thorough she is. Thank you Dr Shanaka.

Dr Indira Gandhi Kuhanandha is the nastiest GP I have ever met. I visited her on the 30/10/22 to have a mental health care plan made. I was aware that as she is not my regular GP and does not have records of my medical history, there is a chance that it won't be possible (which I mentioned to Dr Indira at the start of the consult). Dr Indira was preemptively hostile and aggressive towards me before I even walked into the consulting room, as apparently I had asked the receptionist how long it'll be and apparently I told them I needed to be out of the appointment by 12 pm (which I never said, I just asked what the wait time would be like). She was telling me that she doesn't have the time to do a care plan(which again is completely fine) however she then pulled out a K10 form and threw a pen at me. I told the GP she is unprofessional and unfortunately ran out of the clinic in tears. I didn't receive as much as a follow up call which was the least of my expectations. I am absolutely appalled with Dr Indira and these reviews speak for itself. I am even more appalled to know that the consult was billed for through Medicare.

Been going to this place for the last 10years and never once have they got me into my booking for once on time. No matter having a booking or being a walk-in I’ve always had to wait for over 1hr or two. Some of the receptionist are inconsiderate of kids giving appointments at 10pm only to wait to be seen after 11pm. It is absolutely ridiculous, after waiting hours, doctors rush my appointment where I don’t get to cover everything always forget something.I see another doctor in Doncaster and is always seen on my appointment booking time and seen thoroughly. This place really needs massive changes to their system, to be running on time with or close to the booking time. Doctors needs to take their patients seriously as well as their time.

To Nurse Tintu and Doctor Shanaka,My deepest gratitude for your exceptional and warm-hearted care and expertise you provided in treating my cut wound, I feel very much grateful to find individuals like you who prioritise compassion and dedication. Again great thanks for your great work.

Made booking for 8pm few days ahead but still waiting for GP at 9:40pm. Asked someone at reception what happened and she asked me if I want to rebook appointment..? Or come back later if I live nearby….(It was at 9:30pm….?) GPs are great here but waiting system is bad and not organised always.

Not my everyday doctors surgery. The doctor I saw made it pretty clear that I’m not really welcome there even though I’ve been plenty of times in past years. It’s not easy to get an appoint these days and I explained that but she just continued to shut me down in a semi rude manner.Also waited over 30mins after appointment time, considering they want to charge you a no show fee then you would expect them to keep to a schedule.

WORST EXPERIENCE!!Had a phone appointment booked at 4pm; didn’t receive a call so I called at 4.45pm and was advised the doctor does not call patients until the patients in the clinic have been seen and that won’t receive a call until after 5.30pm; the receptionist who was extremely rude changed the story and stated that the doctor is running late and that’s why there’s a delay. They lie and make up stories to make it suit whatever they want. ABSOLUTELY TERRIBLE

Absolutely terrible, they ran almost an hr behind which I understand things happens but then completely rushed us during our consultation, communication from dr was just down right appalling and was to worried about running late to actually have a conversation or give the attention we needed after waiting so long the drs concentration during a consultation is the least she could do. Do yourself a favour and never go here