Surfcoast Holiday Rentals Torquay

We booked and paid fully for a beacfront resort Torquay for a family of four . The advertised studio suite ticked all our boxes. To our dismay, we found out the studio suites is lived in by it's owner, hence it was an air bnb experience which we never want to live in after our first air bnb experience in Queensland. It was not advertised as such, or we will have not booked into . Hence we felt cheated to have paid so much for an air bnb experience. Two of the cupboards were chain locked, giving us little space to organise our belongings. It was also such an eye sore to look at the chain locked! Another cupboard was filled with things which was no use to us but was cleared upon request. The kitchen spaces were all filled with unnecessary owner's crockery, leaving us no space to organise our pantry stuff which we brought to prepare meals. The sofa bed's mattress were so springy that it would be more comfortable to sleep on the floor!. The floor mat in the kitchen were dirty and sticky to our feet. The carpet was also not cleaned enough. Will never book anything via Surf coast Holiday as we do not wish to be cheated again. We would however like to give credit to Ms Michelle, their housekeeping customer service staff. She is the first ever customer service personnel we have come across (since moving to Australia 10 years now ) who knows what customer servicing is. All customer service personnel should learn from her . She did her best to make our stay in the studio unit as comfortable as she could in her friendly and warm welcoming tone. Thank you again Mitchell.

The wife & I used the surfcoast rentals for the first time staying at the Wyndham resort in Torquay. We really like it & the ease of booking & staying here was great. The price was also cheaper than the resort. Great use of facilities in the resort, & it was close to CBD of Torquay. We would most definitely stay here again. Only thing we didn't like was the step into the spa, it's a long one, hard to get in & out for people.

All went well. Staff at office was polite and courteous and helpful. Property in a nice condition. But the water pressure in shower over bath was poor. Other then that all was good. And will definitely come back again

The resort was fantastic and the staff at surf coast rentals were quite nice and easy to deal with.I however had the unfortunate experience of dealing with the owner of surf coast rentals, David. David called to inform me that one of the rooms that I booked had too many people in it for covid rules, which we were not made aware of by the company prior to checking in (I rectified this immediately). David was incredibly rude, disrespect and down right disgusting on the phone, he constantly belittled me, asking what planet that I had been on for the last 2 years and threatened to throw us out of the resort. Meanwhile I was in my own hotel room, putting my 6 month old child to sleep, so was in no way aware of what was happening in a separate hotel room. David is incredibly unprofessional and is incapable of holding a conversation without being ill-tempered and horrible mannered, he even went so far as to tell me he has a photo of us in the hotel room and sent the police to my hotel room. He has threatened to sue for defamation if I made a post about this, but everyone needs to understand what level of human that they are dealing with whilst booking through this company. I would recommend finding alternate companies to book through, or run the risk of having to speak with such a horrible person.

The house was seriously lovely, but surf coast rentals are extortionists who, among other things, list their properties as pet friendly and then charge you TWO HUNDRED AND FIFTY DOLLARS if they find a SINGLE DOG HAIR (this among other things, read the terms and conditions, I'm not joking!). The place was pretty dirty when we arrived which is laughable considering what they expect when you leave it. The whole tone of our interactions with them was hostile, greedy and constantly trying to invent exorbitant fees. Awful company, do not list your property with them or stay with them.

They were helpful every time I rang them with a problem or a question. They even came out when I couldn't get the DVD player to work.

Screen door off the hinges totally, dishes dirty, not enough dishwashing detergent or garbage bags (1 of each, 4 night stay), informed we could use all resort facilities but untrue, dirty carpet, two beds pushed together to make a king bed (!!), gave us the key to a different room which locked us out of ours, the digital access cards don't let us into gym etc, no wifi, bath clogged and didn't drain during shower, the windows aren't cleaned and have writing on them (so dirty!), bathroom smelled like wet dog on arrival. TV remote batteries were flat, no casting capacity (couldn't get any of the new phones to connect)Awful! Do. Not. Bother.Staff were lovely though.

Townhouse was dirty on arrival and I spent the first 1/2 hour of my holiday cleaning the kitchen sink , the fridge and washing sticky benches down. The BBQ was grotty and had a drip tray full of rancid fat and old chop bones. The biggest joke was when I complained and cleaner came to clean the BBQ he still left the full drip tray there!I also paid $175.00 for linen hire (4 beds) and the beds weren’t made up and still had dirty doona covers on from last occupant. On complaint I was informed they don’t make up the beds in peak time as the cleaners don’t have time! What a complete Rip Off.!I have now sent 2 emails in the past week asking for my cleaning fee back but as expected there has been no response.In a follow up to my review I have now received a email from the manager of Surf Coast Rentals apologising and offering a refund of the cleaning fees.

We booked through this company for white water apartments.Called up at 12:18 to check with front office to see if we could check in early, staff member jacinta said housekeeping still needed to clean the room and therefore we couldn’t have an earlier check in. We called again at 1:36pm and Jacinta let us know that our room was ready for check in however, upon arrival- The floors had not been vacuumed- Draws and cutlery were filthy- Half of the pot plant outside had soil tossed onto the ground- Fujitsu aircon blows hot air- Fans don’t work- Safety hazard in the shower (broken glass which they’ve used a slab of tape to hold together)- Front door and hallway light don’t work- Dishwasher didn’t work- Wifi does not work so be prepared to eat up your 5G.- No cameras in the elevator or HALLWAY- Clock is out of battery- despite us having to wait “housekeeping” to clean our room prior to check in. We called Jacinta again and told her “why we had to wait to check in if housekeeping didn’t even clean the room” and her HOSTILE response was “im gonna have to check with them” she said she would call me back and didn’t. 20 minutes pass and someone from housekeeping arrives to our room and says “did you need a vacc?” Minding you we had already VACUUMED our own room because it felt disgusting to be stepping in sand and broken Pringles. We told her that we vacuumed and she scratched her head and goes “oh” then goes on to say “cool” and walked out. No apology for the filthy room from housekeeping nor Jacinta. Very poor service. Don’t bother wasting ur money unless you want to sleep with the bed bugs.

Well, where do I start? The rooms they offer at the Beach Front Resort are far from luxury. When we arrived, we called the office immediately requesting a different room, however they were fully booked out (they did offer to send out a cleaner to fix up the toilet, but it was 4pm on new years eve). The room did not look or feel clean and it smelt very stale, so we opened the balcony sliding door, only to find the fly wire sliding door was off the rails. Furthermore, the curtains were dirty and had mold on them! Not surprising, the bathroom had mold all in the shower area and the toilet had NOT been cleaned (which was the main reason I called to request a new room). The bed was uncomfortable, the pillows were lumpy and as old as the hills. No complementary water or anything. We received 2 small bath towels for 2 nights and 2 small tubes of body wash. Our swipe card to get around the 'resort' was not working. The photos looked amazing, but it was honestly an atrocity and I would not recommend staying at this particular place.