Pottery Barn

Terrible CUSTOMER SERVICE! I’ve ordered 3 items for $210 and received 2 only. Called and asked about the 3rd one and found out it will come 4 months later!!!!! No apology, no email notice, nothing about it if I didn’t call to find out.All the people from customer service were useless, rude, didn’t apologies and didn’t try to fix the issue at all. Just said they will refund the item! I never had this experience in my life! So rude people, terrible customer service! I will never order with Pottery Barn again! I will not recommend to anyone! DON’T BUY FROM THIS COMPANY ANYTHING! Poor quality for the money you pay and TERRIBLE CUSTOMER SERVICE!So many bad reviews about this and the company did nothing about it, which means it doesn’t care about its customers!!!

Found the staff pleasant and keen to assist. I selected a fairly large item and they assisted with measurements and options to collect my item. Collection was very easy via the valet entrance. They delivered the item to my car. ✔️

You want good customer service? Look no further than Priscilla - she’s an absolute gem!! Thank you for taking care of us with the desk chairs.

Terrible customer service at Chadstone. They are so rude over the phone, they lied about my package being sent when it was sitting in their store. They ignore emails and owe me a refund and wont respond to my emails. They can't even simply send an order on. time. Thankfully the staff at Pottery Barn Fortitude Valley were lovely, professional and wanting to be helpful. Im really not sure what to say. Ive scrolled through all past online reviews and the majority are 1 star with terrible comments.How can a store manager be OK with this ???? Its not easy to get multiple continous 1 star reviews.Moreso its an American company. I imagine they would be appalled with how their Chadstone branch is treating customers.

I placed a phone order today and what amazing friendly service I received from Philamina. She went to a great deal of trouble to assist me. I wish I could get this degree of service from all stores.Highly recommended

Don’t go expecting service with a smile at Pottery Barn Chadstone. The staff here have a couldn’t-care-less attitude which is dismissive and makes it unpleasant to ask or receive any service, predominantly with returns or exchange, although sales are just as bad.The store itself is well stocked and some items are quite expensive, however make good gifts.The overall consensus is higher end decor with minimal, cold and transactional service which feels like one is disrupting their day.Triple check anything you buy and before you leave the store as my purchases had faults and irregularities. The staff shut you down so will tell you “that’s how they come” and leave you bewildered as to why they have retail jobs given this is their chosen profession, therefore have to deal with the public. 5/10 and purely on store, definitely not on service.

This furniture store is never open conveniently for the after work crowds. Chadstone close till 7pm on most nights, and further during Xmas period. Whereas PB shuts doors sharp at 530pm most days of the week. Trading hours need to align better with the centre.

The customer service here is an absolute joke. I love their products and have always found the sales staff lovely. However my experience of being delivered faulty curtain items has been ridiculous. Initially they completely ignored my first few emails and call attempts to get it sorted, when I finally got someone to respond they said they would arrange for the faulty ones to be picked up and new ones sent out. They said to allow 7-10 business days. I allowed over a month and still nothing so I followed up and got a response saying they were waiting for me to post back the faulty items for them to assess before sending out replacement ones. At no point have they apologised for providing faulty items to begin with, then to act like I might be trying to scam them out of part of a curtain rod and 1 finial by requiring assessment of the products before replacing them (when I’ve sent them photos of the items), making me pay for postage and organise delivery of the items back to Pottery Barn when they have provided the faulty products to begin with is ridiculous not to mention go back on their previous email advising they would arrange for the items to be picked up. I get better service at Kmart.

It's a shame as I love Pottery Barn products but I will not be shopping at the Chadstone branch again. The staff make customers feel like an inconvenience which has cost them dearly today as I was about to purchase my entire Christmas Table from there. They had the item I wanted but it was the last one and part of display. Unlike the past where they would be happy to adjust a display to sell you the product this time they rudely said Go online". I asked to see the Manager who smirked her way through writing the products name on an old receipt whilst rolling her eyes at a customer next to me because "I" was being difficult. Appalling Customer Service. Merry Christmas."

Wide selection of kids furniture and homewares. The products are definitely cute but can be quite costly. Service is generally welcoming.