Leo & Bella

Awful experience with Leo & Bella. I ordered a Cam Cam mobile and when it arrived it was in terrible condition. It was dirty, and the glue was yellowing on the white felt. It looked old and used. I contacted Leo & Bella straight away and waited over a week for a response. When I finally received one it took several days to receive a secondary response to my issue. In the end I was refunded the cost of the mobile but not the shipping cost. I should not have been out of pocket for shipping since the item was deemed faulty but I still was. I emailed them again and am yet to get a response. This was WEEKS ago. I will not purchase from Leo & Bella again. An incredible range of products so disappointing to not want to purchase again but I have had such amazing experiences at other online retailers that it's not worth shopping here for me.

The best customer service I have experienced in a long time! My item wasout of stock so I was offered a replacement. After a misunderstanding the wrong item was sent (but they were trying to be super helpful and lovely) so they sent the correct item along with a returnslabel for the original product correct item. Can’t ask for more than this!

I had an order that was sent the wrong size and have emailed 4 times in 3 weeks to sort it out with absolutely no response. I even emailed from another email address to check and nothing.. awful customer service and money wasted!

This is my favourite spot for buying anything for my kids. Such beautiful products and amazing customer service. I wish I could give more than 5 stars!

Great product range... BUT unfortunately terrible (non-existent) service and replies when a product is faulty, despite multiple emails/ FB and Insta messages!Such a shame that there is no phone number to call to resolve any issues! Customer service seems non-existent with this online retailer! :-(

So happy to receive my sons first birthday present today from Leo & Bella! I needed the delivery sent urgently to get to us in time and the staff promptly replied to my enquiry and had it packed and shipped the same day. They also followed up to let me know that it was being delivered so I didn’t miss it. I am so thankful for the service and I will certainly be shopping with them again. My son is going to be over the moon when he receives his beautiful gift on his birthday.

Thank you for going above and beyond to organise a replacement parcel in the last minute when Australia Post misdelivered. We have TWO very happy birthday boys! Your customer service has been outstanding.

FAULTY PRODUCTS! THEY ARE NOT OFFICIAL SONNY ANGELS SELLERS! I checked with Sonny Angels. they supply fake products. purchased sonny angels to get fabricated products. sonny angels are NOT messily painted. happened to two products.