The Good Guys Launceston

Edit :TL/DRMy problems were all solved when the slales department called to discuss my options, and I had quite a few. I am very happy with the resolution, Callum from sales was so helpful, and the northern freight team for the delivery.Very helpful, I now have a washing machine delivered using the premium service delivery option.They took the old broken one.Original statement:When your washing machine breaks down, you live alone up 2 flights of stairs, but you have two teens and a job uniform to wash regularly, you search desperately but decisively to spend your savings on a quick replacement.I did my research, considered my budget and then chose the right product for me.With no store loyalty, I randomly settled online with Good Guys.Paid the money, delivery fee, the delivery is to be into my residence and I felt happy with the process, at that stage.This, in part was my fault, as the staff member of Good Guys Launceston told me when I called to track my order, I should have checked in-store over the phone verbally before making the online purchase if they actually really stocked the online product.Because they do not.They have some on back order and they won't be in for a month.But to find that out I had to wait 2 weeks, talk to a bot several times, call the 1300 number twice with no help, just a hot potato getting passed around from department to department as though this situation never happens, which it would and must.I called the Launceston store, firstly and was told it wasn't them I needed to talk to, but call 1300.But after a frustrating tail chase I called them back and said it had been 2 weeks, no word, update, email, smoke signal nothing.She said give me a minute, tap tap tap,Yeah we don't stock your products, it's coming on back order maybe next month.Why is it for sale as available from your store online?Yeah, she said, that's definitely an issue we have with our website.I would say so.In the meantime I am a Victorian era house wife with a tub of clothes, 2 hands as agitators, but to be honest it's kind of wholesome. Almost.The idea that 600 I spent last month hurts the most. It was very hard to earn on a single wage.There was no warning on the website, as other websites may have, whereby it may say, this product could take longer than expected, or such.

Very disappointed with the customer service! The lady at the cashier was rude and they charged me 460% more than the price displayed on the rack.

Just walked into good Guys Launceston to get some information and purchase wall oven and stove top for a kitchen upgrade soon, there was absolutely no one to help you eventually some young girl come up to me and said she will get somebody to give me a hand no one come! I just walked out and on the way out she was gasbagging with one of her colleagues useless customer service. Thanks for nothing. I will just go to Harvey Norman

I visited Good Guys today and had the pleasure of dealing with Jason, another manager. I must say that I was impressed with his professionalism and customer service skills. He provided me with the best price possible and was very positive throughout our interaction. His excellent service was a welcome change from my previous experience at the store. I would like to commend Jason for his outstanding service and hope that the company recognizes his efforts. Overall, I had a positive experience with Good Guys today and would recommend their services to others.

I've only been here once to collect a product I ordered online, but from the moment I walked in the door each member of staff I encountered was friendly, cheerful and helpful. I'm looking forward to shopping here again and hope to have a similar experience next time.

Just had awesome service from Shane- helped me out immensely with making sure I got exactly what I needed at a fair deal. Amazing customer service, so friendly and knowledgeable! I went in to buy a dryer, and walked out with that and with the phone upgrade I also badly needed. Can recommend that if you’re going to Good Guys, Shane is the Best Guy.

Worst nightmare…Very disappointed with customer service, products everything!We bought dishwasher, cooktop, fridge, range hood everything from them for our new house.One can understand if problem arises with one item, I mean why don’t they take responsibility of their appliances! Dishwasher with dents, cooktop with no trivets!!!! Are you serious??? How will we cook, it’s just sitting in the corner like a show piece. Got the refund for dishwasher after 100 calls. Still waiting on thé trivets. When we talk to them they just start making excuses! You must know how to run the show! Never going back… 100 thumbs down!!!!

Today we visited the Launceston store. We were assisted by Callan who was most helpful, knowledgeable and personable. You are very lucky to have such a wonderful young sakes person.

The delivery of the purchased item was significantly delayed, which was quite unexpected. I would not recommend purchasing from the good guys, as it took a minimum of 4 weeks to receive the item.