Fluence Clinic

I don’t remember how I came across this fully online clinic but I consider myself very lucky. The customer service is fantastic and they have a process roadmap they send you by text so you know exactly what the steps are. The website is professional and informative and that followed through in my consultation aswell. Calm, empathic, focussed, quality.

The entire experience from go to whoah was easy, well managed and supportive. I am not the best at keeping to appointments but Fluence Clinic made the entire thing like following-the-bouncing-ball. In a day and age where we tend to automate administrative processes and have lost the human touch that so many of us depend on, Toni would answer calls for queries at the drop of a hat or return them same day if she was unavailable. This level of service just doesnt exist any more, least of all as I live in remote Aus. To add to it all, the whole thing was very affordable.

Grateful to have received caring & supportive services from both Toni & Dr Ravindran. Highly recommend.

After a slew of medical issues coming about the past few years, the idea of seeing yet another doctor about another problem was absolute daunting for me.I've seen what good doctors can do and when they are empathetic, real and thorough I feel validated as a patient. I felt heard, as my symptoms were investigated seriously. With the steps to get there it's been gentle for me to process too.With an exhausted and overworked health care system, it's difficult to be picky and sometimes you just have to adjust expectations accordingly. Moving things online has been an incredible move. This kind of accessibility has been paramount in sticking with my treatment plan.The take homes. The simple and fluid process was an absolute relief especially when you are prone to forgetfulness and or anxiety. Also, of note, was the genuine kindness and instant repport. I highly recommend. They are fast where you want them to be and slow where you need them to be.

I am so grateful to have found this amazing clinic. It was recommended by a friend. Getting a diagnosis was something I had put off for many years. Not because I was scared, but because sorting out appointments and booking ahead is hard. The staff have all been kind and supportive. They’ve made everything smooth, easy and quick. I appreciate the reminders for appointments and the checking in. Everyone went above and beyond and there was never a moment I felt judged. Thank you so much.

To date I can not fault their professionalism, customer service and simple easy to follow process. Toni has been amazing and informed me in a very timely manner anytime I had any questions at all. Keep up the good work Fluence Clinic

As someone who has never seen a psychiatrist before, the admin team at Fluence Clinic were there every step of the way to inform me how everything works.Would definitely recommend as I got an appointment within a couple of weeks.

I am happy with my experience with Fluence clinic. Toni makes the booking process easy, and went the extra mile with helping me out and answering my questions. I'd also never seen a psychiatrist before so I wasn't sure what to expect, but Dr Bruce Kahn was calm and attentive so I found it easy to talk!

Initially I thought the convenience of online booking and Tele health was a positive. But ultimately i felt let down and like a commodity.When I first reached out I explained I was seeking ongoing care for a previous ADHD diagnosis. I was seeking ongoing care, information and guidance in concert with assessment for the potential of medication including the types available and potential side effects.My appointment finally came around and to say I was disappointed with the care is an understatement.I felt like a study subject, not a patient. Although my intention for reaching out were based on my desire for information and ongoing care I felt misunderstood, rushed, and belittled.I was only given the final 4 minutes of the allocated time for questions. I was directed to ask the GP any further questions I might have and just continue doing what I’m doing.If you have limited resources and want to be heard and cared for in a wholistic way that does not necessarily include medication I highly recommend connecting with someone you can meet with and discuss your needs prior to committing to such a significant expense for a cold, clinical, impersonal service.

I came to Fluence Clinic seeking a diagnoses for my ADHD that had previously been diagnosed by a Psychologist.Prior to this a saw a local Psychiatrist who completely disregarded my Psychologist's diagnoses and left me feeling hopeless.My experience with Fluence Clinic has been overwhelmingly positive.My first interaction with them was a phone conversation with a lady named Dawn. Dawn was polite & professional but most importantly emphatic towards my situation. Dawn was able to clearly explain the process and made me feel comfortable moving forward with booking an appointment.After speaking with Dawn, I spoke to a named Toni. Toni was also kind, warm & patient in assisting me with booking my appointment.Finally i had my consultation with Dr Bruce Khan. He was amazing & understanding he didn't make me feel silly for having concerns about potentially being Neurodivergent.Dr Bruce Khan gave me validation and made me feel that my concerns were warranted. He was both professional & genuinely invested in helping me.I left my appointment in tears of joy because it felt like after nine months of searching for help i was finally getting it.Thank you to the whole team at Fluence Clinic i am so grateful to have found you.Josh.