Xallini Day Spa

I bought 2 vouchers from Groupon and have been unable to redeem them because she continues to cancel. This has happened 4 times with excuses like she has no staff, she doesn't have the correct ppe gear and the latest one is that she has no power. She won't answer her phone or return calls. Her texts are all over the place using the wrong name for myself and my son. I am currently awaiting a refund from Groupon and have provided them with a copy. If I could give this merchant no stars I would. It's very disappointing as I live locally and like to support local business but she has made this impossible. I've just read the other reviews. She must keep her legal team busy full time :-)

Scam. I tried to book this for myself, could never get through on their phone line, and then they said that they only have a male masseuse after about ten attempts to get through, which I didn’t feel comfortable with. Provided the massage to my mum instead, who has knee issues who took a lot of effort to get there. My mum didn’t mind male masseuse, she has turned up and waited over half an hour, only for no one to be there. Owner will probably write something in defense. Don’t bother wasting your time, complete scam.

Bad massage place, noone has massage certificates here. We had one lady that had a horrible attitude. Did not respond well to my gf after she hurt her back and it was meant to be a relaxation massage, now my gf is in pain. The place is not clean aswell and pillows and towels smell and are dirty. The rooms are dusty and need renovation also. This place needs to be closed down.

DO NOT GO HERE. SCAMWe booked a massage with a Groupon voucher and had an appointment booked this morning. We rocked up for our appointment on time to find the salon closed. We spent the next 20 minutes waiting outside and ringing the number. We heard nothing back. The Groupon voucher we used says it has been redeemed. This is unacceptable and a complete waste of our time. We expect a full refund and explanation otherwise we will take this further.

I had a massage yesterday, the presentation of the place is lovely. I was having a great experience until I got on the bed! The towel I lay on was damp, my hour massage went for 48 minutes both of which I wouldn't have cared if the massage was good. But it was the worst massage I've ever had! More time was spent on my feet than my back. pressure & technic was inexistent. Very upsetting

Totally refreshed after my 2 hour massage and facial package. Room was comfortable and my therapist hit all my pain points. My face haven’t felt so soft in a long time! Will totally visit again. Thanks ladies!

ITS A SCAM!!!Do not book this place unless you’re willing to throw away some money!!We finally booked a couples massage (after 3 months of calling non stop, emailing, Facebook messaging, walking into the store etc.) they finally booked us in to use our voucher for a couples massages at the same time. On arrival we were made aware there was only one worker and we had to go one after the other. We demanded a refund as we’ve spent too much time trying to book the massage in the first place, we wouldn’t be going through that process again! They didn’t allow a refund and the staff member informed us 30+ other clients had demanded a refund/ had been “scammed” the last few weeks!Do not be fooled!!!! You will not get what you’re hoping for and they will most likely just steal your money!!

Xallini has a very warm and relaxing atmosphere, with professional and friendly staff (Cass being particularly vibrant!!). Really makes you feel pampered, had an exceptional deep tissue massage with a fantastic deal. A 100% recommend to friends and family!!

NO SHOWMy husband and I had a couples massage and facial booked for Friday 26th April 2021 at 5.40pm for our wedding anniversary. The owner must have confirmed our booking at least 4-5times over the 2 weeks beforehand. When we arrived at the salon it was closed with no one in attendance and mail under the door. Police were also in attendance as the back doors were apparently left wide open. A young lady from a salon nearby said there was another young lady waiting earlier that day who was supposed to start working there but no one was there to meet her either. We tried calling many times but with no luck. I’m wondering whether something untoward has happened as we have not received any phone calls explaining what happened. We were so looking forward to our special evening planned, which was unfortunately ruined by this event. I would appreciate a message or a call back regarding this.Thanks Michael and Giorgie