Fendi Melbourne Chadstone

Above and beyond customer service, Fina Bao was so generous in her time and service when assisting me. She stayed past her finishing time to help me choose the perfect present for my anniversary. She was very informative and polite, the best customer service I have experienced in a very very long time! She was a dream to deal with, I will definitely be back to shop with Fina again.

Purchased a Fendi bag yesterday.However, due to unforeseen financial circumstances changing overnight,I called today to see if I could get a refund (less than 24 hours).My request was refused as it does not align with their return policy.In fact representative suggested I sell the bag online!!!!!So upset with this company.Will NEVER shop there again and will tell my friends NEVER to shop there.They have no empathy whatsoever. :-(

There was a long wait to enter the store, with not many customers inside. The doorman/guard was not personable when asking guests to wait.Once inside, the service was impeccable. The item was not in stock, but the sales assistant offered to place an order and express post it once it arrived in store. Everything was explained very well and the item arrived quickly. Included was a hand written thank you card from Jing which was greatly appreciated and made the experience even more special. Thank you for the great service, Jing.

Went in store today in the morning and the customer service was so professional and i felt so welcomed. Two of the ladies helped me out for my purchase. They were so kind. I had purchased earrings off here and service was great! It was my first time shopping here and the environment was so welcoming and nice.

Best experience I’ve ever had in a luxury store! The staff were so friendly and helpful!

My husband purchased a scarf for me. I sent my husband photos for the scarf I want and brought the picture to the sales. The photo clearly shows that the scarf is made of material A, the sales Stella took out a scarf made of material B without explain the difference to us. My husband did take a photo to me, but the photo cannot tell the difference between the two materials at all. When my husband took it home, I know that’s not what I want. We went to store the next day to seek refund, they are saying they will not refund, but can only give a credit voucher with one year limit, and there is a lot of limitations attached to the voucher. Also we note the scarf is without a price tag, who knows if it is a second hand one and refunded by another customer. At this time, they only said they could order the scarf from another store, but why they do not do this on the day of purchase? Another male sale even cheated us on the phone saying that he had already checked all stores in Melbourne, but they do not have stock we want. If it is the case why another sales told us it could be ordered from somewhere else? Very disappointing management and attitudes. Date of purchase is 20 Nov 2021, date of dispute is 21 Nov 2021.

Punched a nit wear jumper from fendi chadston I paid $1300 for it, I had washed it as the lady from fendi told me to and after it was dry the black fendi writing had stained the jumper as it is white. I had taken it back to fendi and they said the need to send the jumper off to get inspected from someone higher.Few days later I received a message from a manager telling me the claim has been rejected as they said its not classified as a manufacturer fault.Which is really disappointing as I had paint $1300 and washed it as I was told from the shop!Definitely won't be purchasing from them again

My wife just bought her 1st fendi bag at chadstone boutique.Stella was so warmly welcomed and she was so patient.We went to the city boutique before and we were not impressed by the staff there.Thanks Stella ! The best experiences ever!I highly recommend Fendi Chadstone !We will come back againRegardsNick

DENI is the best at Fendi , she made our experience Amaizng we feel so loved she also had an Abundacne of knowledge , Thankyou again

So far the best experience. Customer service is amazing. Friendly and go far and beyond to help you feel comfortable and to find what you want.Savannah is amazing, friendly and so nice that I will for sure come back.