Red Hill Cellar & Pantry - Mornington Peninsula Food & Wine Store & Cafe

Have been a regular for 3 years. Always love the food and coffee. Have always found the staff friendly and professional. However the last few times I've been in I have found some of the junior staff to be lacking good communication and customer service skills. They often interrupt and walk off while placing and orders, are unhelpful and appear to be uninterested. Really disappointing as I love coming here and supporting a local business.

We've enjoyed the Red Hill Cellar and Pantry four times in our one week holiday on the Mornington Peninsula, coming back for great toasted sandwiches in Turkish flat bread and excellent coffee. And it's a great store for a tempting range of cheeses, vegetables, fruit and more.

Since Covid has hit, the place has gone downhill very quickly. Poor coffee, open hours have reduced, availability of Gluten Free foods have significantly decreased and extremely poor customer service.Seems that current management have contributed to a miserable work culture considering most employees are rude, unaccommodating and slow.It’s also disappointing to see that the owner rebuts some fair criticism on Google Reviews with a defensive and rude response.

This place is great! Stacked with artisan foods, fresh foods and everything you need if you're staying in mornington. We just wish they'd been open later by half-hour as we missed out on our first night there! The cellar is stocked with all the local brands including some unique gins and ciders!

We love visiting the Ed Hill Cellar & Pantry after enjoying the Red Hill to Merricks trail walk - there is usually a crowd - as everyone loves this place! The coffee is great and so is the seasonal menu, there can be a wait, however, when ordering you are always given a time frame - and this is a great time pace to sit and wait for a coffee!

Joe and the team are EPIC. Beer, wine, groceries are an indulgence what a great place to get some real food

As peninsula residents out for a nature walk, we wanted to support a local business that must be missing it's usual tourist trade during COVID lock down. My partner bought a drink and an overpriced sausage roll that was the worst that either of us have ever had. Foul tasting greasy meat with chunks of apple that might be expected in a fruit pie or strudel, but came as an unpleasant surprise when biting into a traditional meat product. Overall... Very disappointing waste of money that ended up in a waste bin after two bites.... the pastry was nice, but you guys really need to work on your filings and make sure you tell any non-hipster" clientele what they are getting when they place a food order.Update in response to the owner’s rude reply to some fair criticism of a bad experience…We didn’t see what we ordered on any chalkboard because my partner just wanted a plain sausage roll and she asked the person at the serving hatch if they had any. It was the foul tasting greasy meat and globules of fat in what she was served with that left my partner feeling sick all afternoon (not so much the little pieces of apple)! We won’t ever buy anything from Red Hill Cellar and Pantry again and would strongly recommend steering clear of this place and its rude owner."

We stood waiting for a coffee and were ignored for about 10 minutes. Then we ordered 2 oat milk lattes and ended up waiting 25 mins. Then 1 of the oat milk lattes was a regular milk latte. Really regretted this visit. It’s a pity because it’s a cute local store with delicious food!

Great products that you can't find other places, which I LOVE and friendly staff. But honestly, they are expensive compared to other places, on many like for like items, which is disappointing. But that's how things are now lol