Seville Drive Medical Centre

We came at 10.15 am for our 10.20 am appointment. The receptionist escorted my 4 yo old and myself into isolated room . We were told to wait and as she was leaving she shut the door. My son was sick and we were up all night. There was no air flow or windows and it felt very claustrophobic. After trying very hard to keep my son quite, I phoned to the receptionist 10.50 am to check if ANY doctors are coming. I was informed that there was still two people in front of us.... . I told her that we are not able to wait for another 30 min and all she said That is OK"

New client- i made an appointment for my 2YO daughter to see a gp at this clinic last night only to be called non stop while im at work they wanted me to change her app time from the afternoon to early morning which was impossible as both me and my partner were at work and that was the earliest he could get her there. They then suggested i cancelled her appointment all together and rescheduled it for next week pretty much saying we cant have that appointment time anymore. I was so shocked my daughter really needed to see a gp and if it wasnt urgent i would have made an appointment during the week and not pay the full fee we were going to pay by taking her in on a Saturday. Dont offer appontment times if the doctor doesnt want to work the whole day!!! Needless to say i didnt rebook.

I have been to this practice and had great doctors, but also had the worse. After having a tele health appointment today with Dr Tatenda Mukwena I needed to write a review. She is very rude, condescending and doesn't care at all. Couldn't even send the correct script to the chemist, because she so abruptly ended the phone call, which lasted 4 minutes. If you really hate your job so much and don't care about people, change profession. Everyone deserves to be treated with respect.

I had an appointment today with Dr. Tutenda Mukwena…She was very rude and had 0 interest in me being there. Every issue i was there for was quickly shut down and fastly moved onto ‘next’ if you hate your job to the point you’re arrogant to patients just quit. Disgusting

Completely unprofessional. The doctors consistently are running behind and reception don’t inform patients when they arrive - we waiting 30 minutes before going up and all she could say was ‘we’re running so behind it’ll be done shortly’ and 30 minutes later we’re still not seen. How are we meant to keep to commitments with other health professionals when these ones aren’t keeping to their schedule? I understand that sometimes we run behind and that’s human, however the lack of communication and understanding for patients is ridiculous.Ended up leaving the practise due to their horrible people and time management skills.

Went in yesterday because i have injured my lower back a bit over a month ago. Have been seeing a physio but wanted to get a referral for a scan to see if i had slipped a disk. When the doctor called out my name he did not wait for me at all and just walked straight into his office, i struggle to walk right now so so am i bit slow and did not see which office he had gone into. When i finally found it he made me do a quad flexibility test to check my back? He then proceeded to tell me to lift with my back and not my legs in the future as i have only apparently strained a muscle. I have studied in anatomy and physiology and the tests i did and the information i was given made me very concerned for my health and well being and of his other patients, i am very confused how he is a licensed GP.

I have been a patient here for 9 years or so. It is a busy practice but that's because the doctors are wonderful and very knowledgeable and take the time to listen. The nursing staff, Chloe and Jacqui are fantastic. The reception staff will and do help as much as they can.

Not a good medical centre.Doc SH has no clue about anything and the medical centre is mixed billed( out of pocket cost involved). Wouldn’t visit this centre again.

Dr Annick is condescending and rude completey dismissed the pain I was describing said the thing that I found effective in management of the reoccuring issue was not real..Not your place to say that when the patient has said what has worked. Don't dismiss my issues rude

I have been a patient here for atleast four years. They used to be very Informative and professional but the last two visits here have been like pulling teeth.I have a straight forward medical history but the doctors, specifically Dr. Mukwena gives off an apathetic and suspicious vibe. Wouldn't recommend going here. The last thing you want when you are divulging personal information is to be judged and told you're lying about your past and experiences.