Caesars Plumbing & Gas

I recently just had a job done at my business...would I recommend this biz-no no no Too many things just didn't get at properly attended to. Miscommunication about quite a few things, very disappointing. READ ALL THE REVIEWS I wish I had !

Willing to help out, close proximity to my address and quoted price seemed reasonable but staff member that carries out this specific duty was ill.Had to find another dealer that was available. Unable to find another due to too expensive, too busy or too far.

AVOIDI am dissatisfied and angry by work carried out by Caesar’s Plumbing and their apparent lack of care about customer service , it falls way below my expectations. I did meet at the jobs completion with the owner Mark, which he followed with a defensive email which left me still feeling unheard , unvalued as a client and dismissed, was that because I was not a tradesperson, nor a man or because he is always right at all costs. I contacted the ‘ Master Plumbers and Gasfitters Association in the hope of a way to readdress the unsatisfactory work and disappointing communication only to be told ‘Caesar’s Plumbing is not a member of our association’ . This was contrary to their website which stated ‘we are long-standing members which binds us to a Code of Ethics ‘ Clearly they are not members because they do not observe the ‘Code of Ethics’“Observe the highest standards of honesty in all transactions, and in advertising andProvide best service at a reasonable cost ‘ or their own commitment “to delivering the highest levels of customer service” I can see they have now amended the website maybe by a bit of a prompt from the Masters Plumbers and Gasfitters Association and at least they are no longer falsely advertising their ethics .I wish I had the foresight to look at other’s reviews earlier and ask locals who all have similar experiences .As the highest paid trade ( $120 p/h) at my home it is the only business I experience daily reminders of the substandard outcomes of employing Caesar’s Plumbing , magnified by the lack of a client’s worth by it’s owner and the cherry on the top, I paid $1336 for the pleasure.-I wasn’t heard about having a polished concrete floor and now have a prominent permanent ugly scar on a very costly floor finish .- I was told the gas regulator had to be accessible but not that it would be positioned so low in the visible opening . I was not asked what the purpose of open cabinet was therefor the gas pipe and regulator are at a high risk of being dislodged and / or punctured.- I provided an Australian Standard fitting for the sink , yet I was charged for a replacement which had to be obtained off site, charged at $120p/h to do this. No consultation and original part not returned .- Calls not returned in a timely fashion or at all.-.Invoice has total labour costs but does not give hourly rate or hours being invoiced- Website contains misleading/ false information , assurances it has a ‘Code of Ethics’ and membership to Masters Plumbers and Gasfitters Association- Does not illustrate any qualities of customer service or satisfaction

North of the River:Had a recent plumbing problem and was given a verbal recommendation to try Caesars Plumbing & Gas. They arrived at the appointed time, found the employee to be neat and tidy in appearance. Had all the parts he needed to complete the installation of my new tapes and pipes. Cleaned up and removed all excess packaging. (No one does that anymore!).At the same time, I made enquires about what it would cost to change from a 'tank' hot water system to an 'instantaneous' system. He was knowledgable on what I would need i.e. Elec point outside, size of the unit etc. He arranged for Head office to follow up with my enquire. Needless to say, I now have a new hot water system installed by Caesars Plumbing & Gas. I'm very happy and would (and have), recommend Caesars Plumbing & Gas to my family and friends.

Great service at a reasonable price for a very challenging job. The job took almost the whole day working under the house in terrible conditions. I would recommend Mark and his team especially Ben for a fantastic job. Will definitely use them again.

In answer to Leah's inaccurate post. We did what she & her cabinet fitter asked us to do & the fact that did not turn out the way she wanted is not our fault.As far as my defensive email i simply stated the true facts & that was clearly not what she wanted to hear.I have had enough of people using these forums to make statements with no evidence & simply bagging company's & people because they can not take resposability for there own mistakes.MAR PURSERManager Caesars Plumbing & Gas

First class plumbers with first class service to match! We use these guys for both our house and our business and every time we do, they are there when they say they will be, consistently use quality products and always do the job for a fair price. We are 100% repeat customers of Caesars, every time! Thankyou very much to Mark & the crew.

I'm renovating my laundry so I rang Caesars Plumbing and I booked a date/ time to have my laundry sink removed as the waste and to cap the pipes.I was told on the phone that it has been written down in the schedule book and I was the first job of the day starting at 08:00.09:00 I called and I was informed by the same person that booked the appointment, it's not in the schedule book. I was then told a plumber will be available later that day but after calling another plumber, I decided to go with them over Caesars even if it meant the job would be done days later.I will never ever call Caesars plumbing ever again, so unreliable or maybe they are just very picky on what jobs they get, I'm guessing it's all about the $$$$$$$$ with them rather than customer service. I have read past reviews and they have a number of bad reviews, can see why.Would I recommend, obviously not

We have used Caesar's Plumbing in our commercial and personal premises for years and have always found them to be punctual, polite and professional. Their fees are very competitive and we will continue to use their services.

Great service, prompt service and good communication