South Morang Mitsubishi

Very poor customer service. I actually ordered my car through leasing and was directed to this dealership to get it. I didn’t receive any proper communication from the staff regarding my order and I have to call them every single time to get updates. I only received a call only for the pick up date and they want me to pick it up the same day he called. How convenient! I was on the middle of my holiday interstate and no clear communications from you.On the day of the pick up, he didn’t even face me to explain what we need to know regarding the car, he asked someone else to face us. When we passed by his office, he was just joking around with other staff. How frustrating.Pretty bad experience dealing and getting a car with you. Hope this warns other perspective buyers to get your car from other mitsubishi dealership. Don’t get me wrong, still love my car.

super fast delivery for parts. mine was an order over the phone (make sure you do it early) and picked it up the next morning. you'll find the customer parking a bit cramped if in a larger car, but hey, isn't that customary these days with a push towards miniature cars? it drives me nuts. nice place though.

The actual service of the vehicle was ok so far, and everything was very well explained both when dropping off and when collecting. but wasn't so happy with the unclear instructions and wait on arrival, and the very long wait (45min) on collection when it was supposed to be ready...

Great place friendly and more than happy to answer questions and weren't pushy

Hi, I like to put in a review for Doug Jackson and Jarrod in the service department. Doug took the time and super effort to attend to my car as soon as I pulled up 1st thing in the morning. Took the time to ask me what I wanted for this particular service. Something I have not experience from this dealership for a very long time. Doug mentioned he was going to keep me up to date with my car which he did promptly. Special mention to Jarrod because he continued to assist with what I needed even when Doug was not there. They were both very attentive to my concerns. Exceptional customer service which is definitely worth mentioning and needed to be recognized. Warmest regards Jonathan Cheng

I came in was hoping to buy a car and negotiate the price, the price was $22,800 Charles told me what will the price Im willing to pay because he don’t want to waste time, so i said somewhere $22,000 if the car in good condition, then he allow me to test drive. As soon as I got into the car I saw so many scratches inside, the door part also ripped, no floor mats, only 1 key provided then I told him with this condition i can only go $21,000 or $22,000 with extra 5 years warranty. As soon as I disagree on $22,000 Charles said Im wasting his time and I can go. I can’t believe a second ago he was super nice and now he flipped his face in just seconds. Customer service very poor, if you expecting people to come in and buy whatever the price you gave out then your dreaming and when people not agree with the price due to condition of the car or whatever the reason is you shouldn’t say they wasting your time, your open for business people aren’t allow to come in to waste your time? Very disappointed, lucky I wasn’t agreed to that price because I found something way better, 1 year newer and especially they’re in perfect condition, no scratches with floor mats and double keys. Anyway it was a good experience so that me and my family knows to keep away from this dealership.

I recently had my Mitsubishi ASX serviced at South Morang Mitsubishi service centre. First of all the prices are way higher than usual service prices but I chose to go there searching for a high quality job and peace of mind however I was mistaken.The air refresher filter was left not replaced. Instead they left the part at the back of the vehicle and I had to replace it myself (see picture).Also they have not stamped the log book and I had to go back to get it stamped.I wonder what else was left not done?I don't trust them anymore.This is another situation where I learnt that expensive does not necessarily mean good!

I received the ultimate customer service from non BMW dealer, Elvis answered my enquiry, i explained what i need and Elvis listened and delivered almost all my request except for final price, we meet half way and deal is closed with Con's approval (sales Manager). it is very easy dealing with Elvis and his fellow colleagues involved in the buying and delivering process except for a minor hiccup, which was very well manage by General Manager. Common sense do exist in this present day. I highly recommend Elvis and his colleagues, if anyone is looking to buy used car from this motoring group. check out used BMW 330i GT, it was my pride and joy for last 5 years of ownership.remember....look for Elvis and the happy team at South Morang Motor Group.

Very pathetic service. High price. Got my car service and I noticed that my car door is touching the side panel and making noise. They refused straight away that it's not their fault, they haven't done anything. Advised me to go to panel beater. Wow. Spoken with mechanic and manager, same thing.They said you must have open the door very wide and that caused this issue. Our machine didn't touch the door and we are not taking any responsibility for this.That's means, if I noticed something wrong with my car (with any dents, door and panels) after service done, then they are not in fault, I am in fault because I choose them to get my cat service here. And need to go to panel beater.Never coming back here again.Waste of money and time. Top of that I have to spend money to go to panel beater.