Zap Fitness 24/7 Hawthorn

Worst Gym ever! No Customer service.Despite paying a yearly membership in advance and cancelling it about 2 years ago with ample notice. ZAP fitness gym illegally went and did adhoc weekly direct debits on my account when suited them. Good luck calling them, the head office never answers the phone or return call back. Thankfully NAB sorted it and I was told ZAP Fitness targeted other nab customers similarly. What a disgrace !!! You don’t even deserve the 1 star!!

SCAMMERS !! DON'T GO THERE !!I did a free trial in early November. I decided to subscribe for 1 month and a half (from early Nov to mid-December). I even negociated a free week with the girl from the staff because I didn't had a lot of money then (see sms attached), she confirmed that but finally lied because I didn't had this free week.Secondly (and the WORST), they are still charging me a monthly subscription of $29.90 twice even if I clealy said I left the city since December. This same girl from the staff even entered the beginning-date my subscription and the end-date on his computer, I was with her.WHAT to expect if you go there :- Stealing your money and continuing your subscription even if you stopped it- Not responding to your Emails and SMS in the hope you give upAlso in case you think it is an automatic number it is not, they can see and respond to your sms. :)

If I could give 0 stars I would. As a longtime member of Zap Fitness, I am hugely disappointed in their falseness of 'No Contract' terms - Beware.I requested to have my membership cancelled as was slugged additional costs and charges which I shouldn't have.They failed me as a loyal customer and it was clearly obvious their strategy of dollar retention being more important than humanising and supporting their members through the challenging COVID times.Never will I re-join Zap, and I'll make sure to tell everyone in my fitness community the failures of this pathetic organisation.

Been using the gym for the last 6 months, happy with the way it's managed. The general crowd is good, mostly clean. Has most of the equipment you need with a workout. Could do with one more cable machine but generally most equipment is available.

Coming from a personal trainer who has been to the majority of gyms on the east side and cbd… this is the worst gym in Melbourne.From lack of care of equipment down to the management. I honestly keep getting surprised at how bad this gym is. Machines are out of order for months, everything that has an issue never gets resolved. Have given multiple feedback items on different platforms with no response. Staff are disinterested and instead of repairing equipment just remove it completely off the gym floor.The price point is the only thing going for this gym.In such an affluent neighbourhood you’d think there would be some level of customer service or upkeep but it is the exact opposite.Majority of members also never put their weights back just to give you an idea of gym atmosphere and culture created at this zap.Save your $8 a week and buy a protein shake instead.

Relaxed atmosphere, not many overtly excited gym bros in the gym. Has equipment to support strength training which every gym must have. Overall a good and tidy place to workout.

Absolutely love this gym and its convenient location in the heart of Hawthorn! The members and staff are always friendly!! Couldn't recommend more

Never received any email/notification regarding re-opening/closing date and time during this lockdown and lift period. Only sign to find out is the deduction notice from your bank statement then you know oh they probably reopened. And you have to visit the gym to know that they require you to upload the certificate… how thoughtful.

Like wise most of the their customers mentioned. They clearly have issues with picking up the phone. I kept calling their 1300 number almost 3 4 weeks, and the waiting time was unacceptable some days up to 65mins and no one picking up the phone. Finally, they picked up my phone today, and I wanted to cancel my membership, and now they are ruling out their 30-day notice period. ZAP FITNESS WHAT ABOUT NOT HAVING AN ENOUGH STAFF TO PICK OUR CALLS ALMOST FOR 4 WEEKS. AND NO EMAIL OR SMS BEFORE CLOSING DOWN YOUR BLACKBURN NORTH CENTRE - HENCE SENDING TONS OF EMAILS REGARDING TO THEIR MARKETING. Ask for a manager to get back to me and still wait, as the customer service team has literally no idea what they are there for. STAY AWAY FROM THESE CLOWNS AT ANY COST.