JB Hi-Fi Hurstville HOME

Really poor service from staff. They seemed to be more interested in talking to Schoolies than selling a TV. Three staff walked past me, two of them twice. I asked on of then to send someone to the TV section, but they didn't.I can buy the same TV at the same price at most of the other retailers, so that's what I'll do.

Poor customer service as always at this particular store! The team members would circle in groups & chat instead of assisting customers on the floor. They are always ignorant & arrogant; assigning one other to assist. No one would ever show up even after asking for numerous times. I wonder why do they carry such a pride in them being an ordinary salesperson!

Rude, unprofessional customer service yesterday night with my family.I went to Jbhifi Hurstvill with my 10yrs old daughter on May 31st at 7pm to get blue ray dvd for her. When i checked out on counter I inquire about the discount on buy one get one free, the girl said impatiently that there was no such discount, I felt the girl was in bad mood, kid of unfriendly and unprofessional, telling I can only buy two get one free. . So i kindly asked to put the dvd back myself, thought I might made a mistake. I just went back and took photo to prove the deal was actually buy one get one free and showed it to her later. She seems very rude, even my daughter felt confused about her attitude and asked me why she behave like that? After I paid the money I said thank you to her, and she didn't even look at me and turned back on me. Terrible experience, staff need more training to get improvement in the future..

This store double charged me for an item, and I only noticed after I left. I am very frustrated because the item was expensive, and I'm disappointed that I now have to wait 3-5 business days for the refund on my card. The staff member who double charged me didn't apologise or make any acknowledgement of her error, but other staff members I dealt with were helpful.

I recently visited this store with a laptop issue, as my laptop was still under warranty. Unfortunately, my experience was extremely disappointing. When I arrived, I saw a staff member standing near the desk, but instead of approaching me to help, he asked me rudely from far away what I wanted and told me to go over to him. They seemed to have no interest in helping me and didn't communicate with me effectively.To make matters worse, when the staff member opened my laptop, they did so unprofessionally, and they didn't seem to have enough knowledge to answer my questions about the warranty. When I asked if I could have a spare laptop while mine was being repaired, they denied my request, which was frustrating.To top it off, a guy who seemed to be a manager tried to open a black box and ended up throwing away a part that hit my laptop. They pretended that nothing had happened, but the box started making an annoying and loud alarm, which was irritating to my ears.Overall, my experience at this store was terrible. The staff clearly need retraining and perhaps some workshops to improve their knowledge and professionalism. I would not recommend this store to anyone.

Went to buy a laptop but ended up getting a new Telstra plan with $600 bonus gift card. Guy(forgot the name) help us out to get the good deal. He is the best person to deal with. Good customer service. 5 out of 5.

I would like to give a big shout out to Holly and Yennie in the mobile phones department who really looked after my wife and I today. I've never bought anything from JB Hurstville before but due to their amazing customer service, I would definitely come back and recommend to others. From the moment we came in, they kindly asked if we wanted assistance and my wife and I mentioned we had a phone in mind that was a few iterations older than the current generation. To our delight they had one left in stock but they suggested (they didn't have to!), that we could get a current gen phone for the same price with a current deal going on . My wife and I were so pleased as we went to a number of other JB stores prior which didn't have stock of the phone we wanted nor did the salespeople even bothered to suggest this to us! Whilst processing our transaction they made sure we understood everything and there was no confusion (whilst at the same time helping other customers as it was extremely busy but were still attentive to us as the main customer which is an amazing skill). They managed to also find ways for us to save a little extra as we had to purchase a few other things with the phone. Holly and Yennie, you guys are an asset to the JB team and hope they recognise you guys for your great service! Great work!

Always bought my electronics from JB and after 2 attempts at other stores where i walked out after waiting way too long for service I thought i would give it another crack. Wish i hadn't. Finally got served but the dude that took time out from picking at his nails was perhaps the most uninterested, unengaged employee in the history of employees. No exaggeration. Wanted to buy more but the experience was way too painful. Won't go back to JB.

We went yesterday (Wed 28.6.23 @6ish) very busy to sort out a phone issue and thanks to lovely HOLLY, she went beyond her Customer Services dues, especially with a smile. It was worth the wait... She can be found in the phone section. Thanks again HOLLY you are amazing ;)

It's conveniently located just next to the escalator to the car park. The service is timely. the store is not much busy throughout the day so you can expect to be served fast.It's also next to many other popular brands such as woolworths big w and kmart Michael Hill etc and hence its a good place for overall shopping experience!