Grovedale Carpet Court

A huge kudos to all the team at Carpet Court Grovedale, who went over and above to not only expedite my order so very quickly, but also to move every piece" of furniture back in place

Thank you so much to Mick and Brody for your help today!Mick - thanks for your patience and swift offer for a same day measure and quote.Brody - thanks for telling us about your awesome sample carpets!

Outstanding professional service from assisting in carpet selection to the installation of the carpet. I am delighted with the total experience and results which is thanks to: Brodie's patience as I looked at many options (in different lights); had the sample pack at my home for some time so again able to check the carpet in different light and rooms; simply fantastic to get a quote before leaving the shop as I had measurements (so no waiting); an accurate check measure in my home by an expert at a time that really suited me; able to use the off cuts as a runner with a hemmed finish (through Carpet Court) and of course, the terrific installation which was achieved in such a timely and professional manner. All-in-all I would highly recommend Carpet Court, Brodie and the team.

From the professional assistance I received at the time of quote to the Installation of Vinyl Planking throughout the house a few weeks later, Grovedale Carpet Court offered the most friendly service and support, with guidance on selection of product, competitive price and careful and timely laying of flooring material. I couldn't be happier with my MINDAL BEACH Vinyl Planking and it gives me great pride, affirming my decision to proceed with the installation, when all my friends and family comment on the WOW factor. The flooring provides an excellent foundation to be creative with further indoor decoration. Dennis Nelson

First time here and what a wonderful experience it was.Great store outlay with so many choices.Mick - thank you for your help and advise. It was really appreciated.Was so happy you could do same day measure and quote.Very friendly stuff - thank you too, Brodie.Highly recommend.

UPDATE in response to Carpet Court's reply below: What exactly is not factual? We have provided a review based on our exact experience with your company. Your response highlights the lack of professionalism your company displays.ORIGINAL REVIEW: We had an absolutely abysmal experience with Carpet Court Grovedale and actively DO NOT recommend them. We booked to have our carpet installed in completion on Friday morning. Twice during the week prior they rang to see if they could install it earlier, but we stated we couldn't as my partner had taken the day off work on Friday to remove all furniture. They changed the time of our installation to afternoon without asking or telling us. The night before installation we got an email asserting to make sure ALL furniture was removed, so we did. The afternoon of the installation the installer failed to show so we called and they said he was held up. He eventually got there at 2:30, wasn't friendly, didn't introduce himself or apologise for any delay. He completed two rooms, left them very messy, then said he couldn't do the last room. When I asked why I was met with extreme hostility which follows with a rant by him saying he had to pick his child up and hadn't had lunch. He said he had told management he couldn't finish our job at 9am that morning, but no one had told us. He left, and I rang the manager Mick to provide feedback and ask when the carpet would be completed. He acted like we were an inconvenience and was exceptionally rude and unsympathetic. He rejected any request for any small partial refund for the abysmal behaviour and process, patronised me and spoke over me. He said the carpet would be finished on Monday at 9am. At 9am Monday, no one showed. At 9:20 I rang to see what was going on. Mick told me he had forgotten to request the installer to come back. He apologised and said they would be there at 10am. As a paying customer who simply wanted our carpet installed professionally, in a timely fashion, we are appalled by the treatment we received from Carpet Court Grovedale. Apologies from them came too little too late, and they completely messed us around and wasted our time. I am still waiting on a call from the company manager, but so far have not had this request addressed. I encourage customers to actively avoid this business, unless you want to be treated with hostility for no reason in your own home, and over the phone by an apparent manager, AND be left with messy carpeted rooms. I do not blame the installer for the poor time management and incompetencies. I believe these are problems with the management and culture. The only consistently professional person we encountered at this store was Brodie.

We are return customers and once again are delighted with the result! This time we had vinyl tile flooring put down in the wet areas. Brodie was very helpful at every stage in the process and we are thrilled with the result. For a very reasonable price we have transformed our darker and dated wet areas to a light filled fresh area. It's amazing to see the transformation! Thanks again Brodie.

I needed new carpet as soon as possible and Michael and his team were very quick to help me. I had new carpet installed in less than a week, and everyone was friendly and professional. I am delighted with everything about the installation.

Great experience from the quote to the installation. The installers communication was great and the job was completed as stated. Aaron was extremely helpful in store and I would recommend the team to anyone.

The team were very helpful throughout the whole process of getting our vinyl plank flooring. We are happy with the finished product