Flight Centre Baulkham Hills

I went to flight centre in Baulkham hills with my mum regarding information to my trip. Three ladies was busy with Costomers so I took place to sit waiting until one of them to be free. After 20 half an hour, one of the lady is quite rude and told me we need to book first, and they will not open in the weekend…You can tell me at the first moment! Don’t waste my time

Elizabeth and Suzanne would like to thank Jessica Smart from Flight Centre Baulkham Hills for an excellent job in sorting out our Italian trip of a life time ". Sorting train

Very poor service; callous attitude. We had been to Flight Centre - Baulkham Hills on a Friday at around 1:30pm to get help to book a package to Fiji to travel in September. No help rendered but we were asked to make an appointment for the next week as they were closing early. Closing hours was meant to be 5:30pm..must say a good recession is not enough to teach these people a lesson. I wish this branch closes down soon.

Jess made my experience so easy, she was so knowledgeable and helped me all the way through.Great customer service!

Alfina Maugeri, Flight Centre Baulkham Hills, has assisted us now for over 5 years with travel planning, arrangements and all other aspects of our world wanderings (including Aus). We find the process easy and without stress due to her knowledge of the industry providers, destinations and friendly nature. Alfina will continue to be our 'go to' travel consultant. We have recommended her services to our friends and family, who have all had positive experiences on their travels when Alfina helps co ordinate all the details.

That was a weird experience.The closing time says 5:30 and we get there at 4:45. One person there helping someone else. We sit and wait.5 minutes later another staff member arrives. Looks at us, walks past, does a bit out back and then at her desk.Promptly at 5 the second staff member closes the doors.Then the first staff member asks if we are there to see the other one. We say we are after anyone.That's when she tells us they shut at 5:30 but she is too busy to see us and to come back tomorrow.I can understand being busy and trying to have people make an appointment, but why stop seeing customers at 5 (change your open hours to finish at 5), and why make customers wait 15 minutes just to tell them to go away.For an industry so threatened by online alternatives, you think they would get the basic customer service right.

Thank you Emma Morales from Flight Centre Baulkham Hills. We found our experience with Emma easy to understand. We are on our way to London in March 2024. Would recommend Emma to anyone requiring travel assistance. Thank you Emma

WARNING!!! Rudest, most incompetent staff ever!!!! My Mother and I provided the flight numbers we wanted and it still took over two hours for the rude, ditzy staff member, Katerina, to book these. She never offered any other services, rolled her eyes continuously and stared off into space. She then threatened to tear up the bookings and threw a tantrum. Trust me, book tickets yourself online and don't waste your time at this dreadful business.

Dealing with this store has been a dreadful experience. I would highly recommend not visiting.I visited the store at Baulkham Hills only to be greeted by three ladies and no one else in the store. They showed no engagement, didn’t want to make eye contact or offer to help me.. I just stood there awkwardly, waiting.Then after prompting one of the ladies, she swiftly said ‘we are all busy and I need to call some suppliers’. I said ‘well can someone help me to price some flights’. She said you need to come back in an hour. I came back in an hour and was greeted by the same cold ambience. Sat down to go through it, but she suggested I book an appointment for another day. Frustrated, I did.I was unable to make the arranged time set, so contacted Katerina to let her know well in advance. In lieu, I provided her with all the itinerary details. She assured me she send through a quote and all the details. After emailing, no response. Followed up 24 hours later, no response. Called, no return call. Emailed again, no response.So annoyed I reached out to another store and jagged a helpful lady called Victoria (Castle Hill). She helped me, was friendly and contacted me after hours to wrap it up. Needless to say I paid without hesitation and was extremely impressed with the service.The stack of poor reviews for Baulkham Hills, is the obvious signs of a systemic issue. Something Flight Centre don’t seem to care about. I’m still really annoyed and let down by the experience.