Family Home Doctors

Was booked in for a Telehealth consultation as was told no Drs in my area available. Waited and waited for a SMS for a face time consultation that never occurred. Called them back to be told the Dr had cancelled my appointment and bulk billed Medicare without a consult? Ended up going to local emergency department this service should be shut down clearly a Medicare scam organisation.

I was unable to get a daytime GP appointment for my 6yr old son, so I booked this service online at 12pm on a weekday for that evening. I got a phone call to confirm the booking just after 2pm. At 6.46pm, I got a generic message to say that we had progressed in the queue. At 10.53pm, we received the same generic message. Nothing further. It is now past midnight, I haven't seen or heard from a doctor at all. Not good enough, when the website says they aim for 1-5hrs. I'm about to cancel and rest assured, I will never be using this service again, nor recommending it to others. Of course I understand they can be busy but I think keeping people better informed about their progression, rather than just some silly generic message would be a vast improvement.

I had a very poor experience using FHDs, I was told by the consulting GP that she will send the prescription to nominated pharmacy, so I rushed to the pharmacy before it got closed 12am only to find out the doctor had not sent the pharmacy the prescription. I waited in the pharmacy for 40 min until the pharmacy got closed. I called back after 45 min of being on hold i was told the by the operator that prescription was not dispatched to pharmacy at all and told the service was too busy. I am very disappointed how I have been treated with least care.

Decided to call a locum after my wife had been dealing with gastro for nearly 24 hours and needed some help to get past the nausea to sleep. Booked online around 8pm received a call an hour later to confirm details, lady seemed unsure of what she was doing which didn't boost my confidence. Just after 11pm I received a message saying the appointment was now booked as a telehealth appointment. Doctor rang and sounded like it was inconvenient to be calling and bluntly asked what I wanted done. Best option was to get a script filled and I felt like it was a problem that I lived so far from the nearest 24 hour chemist and I got told to just go to emergency department, I could have done that without waiting till after midnight if I really wanted to go that way. If I wanted a telehealth appointment I would have booked one during the day. I booked a locum to come to my house and help, not ring at a stupid hour and be put out about having to make the call.

So unprofessional, would not recommend. Phoned at 10am Sunday morning to make an appointment for my 1 and 2yr old, was told a doctor would not be starting in the area until 4pm, which was fine.At 8pm my 1 yrs symptoms worsen so we rang back to get an update on when to expect to see a doctor, was told doctor will phone us back. At 10pm I get a text doctors call has for some reason gone straight to voicemail, have gone to call number back only to find the doctors call from private numbers and there is no way to return the call. Even though I was told the doctor would call 15 to 30 minutes prior to arriving this was not the case. As caught on my home security doctor was calling while stopped in front of my house on the street with the car running he then jumped out the car dropped a sorry I missed you card into my letterbox and drove off. Had we been given proper notice and I had missed the call it would had given me time to ring the office to ask the doctor to try my phone again.So as he had only just left we rang the office to ask them to have the doctor turn around, the lady assured us she had contacted the doctor and he would ring us back as soon as possible and that we still had a booking. We stayed up another 1.5 hours it was now 11.30pm when we finally gave up and went to sleep only to find in the morning the doctor had never bothered trying to call my phone let alone return to visit.

Disgusting service everytime! Never have a doctor available only an hour after lines open! Always on hold for 40 minutes to just be told no doctor is available! Would give 0 stars if I could! Ps your bs auto messages playing 100times over is extremely false so is the website which says a doctor is available till you try to click book!Such a let down for people really in need!

Called at 3 today to make an appointment. I was told there would be 3 people ahead of me. I waited 10 hours! I called them to find out what's going on and they say oh sorry too many patients tonight. I asked if that meant I wouldn't be seen and he replied I'm not sure" what kind of monsters mess around with peoples health like this?!? I could of gone to the hospital hours ago if they were honest and now it's 1.30am. Please don't give these monsters your money."

Called for my husband who was in chronic pain. No doctors available to visit, was offered phone consult. Useless in this situation. Most upsetting. Told to ring Health Direct who gave me the numbers of other home doctor services. All said the same thing, no doctor available for a home visit. It shouldn't be called Home Doctors if they aren't available!!