The Cheesecake Shop

I ordered two eggless cake that was Very delicious and fresh.customer services are great

Ordered a custom cake from this place. They told us they would be able to make it but it may look slightly different. On pick up day we called to confirm the order in the morning and when we went to shop to get the cake they told us they did not have it. We then asked for them to check again and waited for a while until they finally found our cake. We then opened the cake and it looked nothing like the image we had previously shown. The design and colour was different. We had asked for flowers and there were none. We told them this and only then did they realise they forgot so then added them. The cake still looked totally different and there was a small hair in the icing. This was a for 16th birthday and we were very disappointed with the experience.

Had dropped in on my way home to grab a quarter slice of the rainbow cake, I had asked for one to be cut off the one in the display and he pulled out a already cut slice from the fridge. When Looked at it, all the sprinkles were all falling off and melting together as if the cake was days old, my sister bought one too and had the same issue, I walked back in to say I could not eat that as it smelt off as soon as I had opened it and he was so rude about it. my sister took hers home as she felt bad for asking hers to be changed and as soon as she took a bite she threw it up as it was off and rock solid as it was frozen. We called back and the guy could not give a refund and again was again extremely rude. Will NOT be buying from here again and will NOT be recommending anyone to this store!!!!!!!!!!!!!!!!!!!

I don't want to say that the cake was not good, no doubt the cake was delicious, but because of the cherries, the condition of the cake was ruined. They didn't even remove the cherry's branch that didn't look good and was leaking water, which ruined the photo as well.

Today I picked up a b’day cake for my son’s 7th b’day party tomorrow, and really really disappointed. It didn’t look nice at all, and even though I know my son is embarrassed by it I don’t have any other choice, it’s way too late to order different cake somewhere else. Note to self, not to order custom b’day cake from this place again.

Ordered a custom cake from here. Best cake ever. A lot halal options. Thanks to staff they were really helpful and helped me in selecting birthday cale. Definitely recommending this shop. Thanks for the beautiful cake

Purchased a wildberry baked cheesecake which we have had for years but something has changed. It was tasteless, dry and not good at all. Hardly any ‘wildberry’ ended putting it all in the bin. Strawberries were also old and dry.

Cake was dry and tasteless. The writing on the cake looks like it was done by a child and the strawberries were old and horrible.

Ordered a quarter double chocolate strawberry gateau/cake and there is not even one strawberry on it! So weird. I ordered it online and it doesn't have my name so not even sure if it's my delivery! Not returning it but not happy at all.