Subway

Just got my lunch from Subway at Aspley and it has to be the cleanest, most well presented Subway Restaurant I've ever seen. The lady that served me was walking in the front door as I was walking in after and she held the door to let me in. She made a great Sub with the perfect amount of everything, she was polite and friendly. I can't remember her name but I think it had an M & Y in it. Maybe Mandy or Maddy. Thank heaps for the great service. I'll be back to this Subway for sure

I went there yesterday and had the Worst customer service. The staff was not attending the customers properly and they were talking to each other and ignoring us. I am a vegetarian and they were using the same gloves for the vegetables and for the meat. I had to bin it. Really pathetic

They mess up the orders consistently, and don't even wrap properly so the sandwich falls out easily. Quite pathetic really.

I wouldn’t normally post a negative review like this without multiple visits - but yesterday’s lunch crew were so painful I feel compelled to share the experience in case you’re ducking in on your lunch break…3 crew on - growing line, clearly receiving online orders as well.Crew were working at snail’s pace - I’ve never experienced anything like it.No acknowledgement of any customer until they were ready to take the order - this extended to old mate grabbing a tablet to work through an online order (again at snail’s pace) without even the illusion of awareness of the growing, and increasingly agitated line of people who’d gone to the effort of coming into their establishment.When the lady FINALLY completed a sandwich she would then insincerely run to the beginning of the counter as if the half-hearted jog was meant to acknowledge the horrendous amount of time she’d just taken to butcher a sandwich. I acknowledge this is harsh, but I’m of a view that the action is condescending in the absence of an apology for the delay.Then when I finally get served, chap was friendly enough but again moving at snail’s pace. My sub was constructed with the same standard of care the rest of the subs i observed getting made - haphazard would be putting it lightly.As a Subway - quality was fairly standard - I’ll obviously never understand how difficult it must be to spread ingredients out evenly over a sub, but I observe that it’s a widespread obstacle Subway staff struggle to overcome.I would not recommend attending on your lunch break - as I did - as someone else in the line pointed out to the staff. I could only recommend this Subway if you’ve got time to burn on top of the capacity to forgive an unpredictable combination of flavours throughout your mess of a sandwich.

All the staff were so kind and patient with me. Especially when my card wouldn’t work even when I had money on it. They all helped me solve the problem. In particular, a staff member named Sophie offered for me to transfer the money to her to see if it would work (it worked btw). I have never had such great service before. I am definitely coming back soon (with a working card). I strongly recommend this store. I couldn’t ask for better service <3

Thank you so much for the platters yesterday. Freshest Subway I have had. Will definitely be back. Susan

Had an online pickup order placed and when we arrived the staff were so extremely busy there was a small wait- the manager gifted a free drink due to the wait- furthermore unfortunately the order was not quite correct to which we ring just to give some feedback. The manager insisted on remaking the entire order and giving it to us to make up for the mistake. She was so extremely friendly and we let her know it wasn’t necessary but appreciate her efforts greatly. Every time we go to Subway Aspley it’s an enjoyable experience, even when mistakes are made (they happen. We are only human) thank you to the team for your great customer service even during busy periods.

the staff are always so lovely, and do really great even when the store is very busy

Not sure why they stopped asking for choice of bread, by default given Italian bread. Which is hard and little extra chewy than normal and not at all fresh. This has happened the next day too and when questioned the boy said they were giving Italian as default bread choice since its the most asked bread!!What??

Regular customer and I am amazed at the amount of times they run out of certian foods. This has been an issue since they opened. Whoever does the orders needs to improve. Staff are friendly, but tired of driving to the store and having to leave because they don't have what is on their menu.