The Good Guys Wagga Wagga

Worst customer service, the guy who serves at the front who doesn’t like to help. We bought Samsung the frame from the store and read terms and conditions to claim free bezel from the store and he keeps insisting that we bought it online. I’d rather give a one star review but here it is. Thanks for the bad experience.Updated: the manager at the Good guys Wagga deserved a raise. She’s friendly and get straight to the point

Very helpful when buying my first PlayStation 4

reasonably price they will price match although it's hard to find someone to assist most times

Purchased a fridge today. Such a simple process, was able to get it paid for and arrange delivery for Saturday in a matter of minutes. Always a pleasure shopping here

Went to the store this week to get some more information and possible purchase a new washing machine. Unfortunately the staff were to busy talking to each other and doing all they could to avoid eye contact with us to help. After waiting for 10 minutes I went up and asked for assistance, the salesman I got knew nothing about dishwashers and gave vague statements about the product and got defensive when I called him out on what he was saying was not correct. As you can probably gather I did not buy anything that day and the customer service better improve before I bother coming back to this store.

Have made several purchases over the years & found the sales staff pleasant to deal with. The customer service ladies on the other hand I have found to be consistently the rudest people I have ever head the displeasure of dealing with. I have had to wait while they finish their conversations before being served, had no offers of assistance to carry large objects out of the store despite being heavily pregnant at the time and totally unhelpful service when phoning regarding a faulty product. All of this would be overlooked if their general attitude towards customers was polite in the very least. I have never written a poor review before & hope never to again but after my latest phone call with their store I was left feeling so incredibly frustrated with the lack of customer service I wanted to express it somewhere.

I was offered service within two minutes of entering the store to purchase a new oven and cooktop. I stated I did not want an oven made in China/Korea/Vietnam and was told the Fisher and Paykel oven I wanted was made in New Zealand - after getting it delivered I found it was made in Thailand. Whilst looking at different appliances in the cooking section (which is not large) I noticed two items incorrectly ticketed, one on price, one a totally different model.I was also less than impressed with the actual delivery. An approximate time could not be given, not even stating morning or afternoon. In addition, the delivery person had rolled his trolley through mud at some stage in the morning, and left heavy dirt tracks on my carpet.

Retail chaos. Left my order sitting for months without emailing me because they had an old phone number on file. Then I chased them, organised the delivery and changed numbers on file. Took time off work and they failed to deliver because they put it on the wrong truck and tried to call me on the old number. Had to take another day off. They wouldn’t organise install even though the website said it was a service available in Albury because my online order was put through in Wagga. A shambles.

Ordered for in store pick up. Nice and easy process. The store staff were very helpful and carried the item to my car for me!