Johnny's Furniture Campbelltown

VERY RUDE AND CONDESCENDING CUSTOMER SERVICE!!!!!!I visited this store today (Easter Monday 2022), looking for a nice lounge for our home. My wife and I, sat down to trial if the lounge was comfortable or not - which it was not comfortable and was not for us.The sales “lady” who approached us around 11:30am (looks Indian decent) and didn’t get her name but was very rude in her comment to my wife.My wife just said it wasn’t comfortable and her response was “there must be something wrong with your pants, it’s your pants not the couch!”she said this in a mocking manner and also the remarks were more than once.The company needs to train their staff properly or she is most likely trying to sabotage the business. Because of this “sales rep” we didn’t want to look around for other furniture options as it made us very uncomfortable (even more so than the couch) this is NO way to treat your customers.

Recently bought a sofa from them. Once it was delivered, noticed stain on it. Upon further investigation, I found out that they sold a used sofa to me with stain. They must have very bad quality control procedures where a stained sofa is sold to a customer. Very dissatisfied with the purchase and I wouldn't recommend anyone to buy any furniture from them :(

Great quality furniture at affordable prices. Customer service is exceptional, the staff go above and beyond to make sure you are happy with your purchase. We will definitely be shopping here again. Thanks again to the team at Johnny's Furniture!

Today I met the lovely Nat who served me at the car park sale. I went there after I had received terrible service at the penrith store and wouldn’t return to that store. I knew exactly what I was after which wasn’t in store. Nat was super helpful in providing me with exceptional service and ordered me exactly what I was after. She went above and beyond what was expected. It was nice to see that good, friendly, professional service still exists.

Good mid-range store with some nice furniture. Friendly and professional staff. Sale items are very good value.

Very disappointed with my experience with Johnny’s Furniture. Purchased the Paige chaise lounge, 2 seater lounge plus ottoman. Boxes that were delivered on the 14th of July were very damp and appear to have mould. My husband opened up one of the damp boxes, the lounge has a very musty mouldy smell. Contacted Campbelltown store which was the point of purchase, relayed the issue to them, was then contacted via email by the claims department asking for photos. Sent through photos, an hour later the same person from the Campbelltown store called informing me that the best solution the claims department can do is have my replacement lounges swapped over on Sunday the 17th of July. In the meantime I am stuck with these mouldy boxes and lounges for 3 days until they are swapped. I’d just like to point out though, the sales people from the Campbelltown store have always been extremely helpful and courteous, and my service from them can’t be faulted it’s the way in which the warehouse and claims department has completely let me down as a customer. I am completely confused and frustrated that this has occurred but most importantly how this is not being dealt with in an urgent manner. I have never before been in a situation like this and I am very disappointed that as a consumer my expectations were definitely not met and will not be a return customer.