StarTrack - Tamworth

Been waiting for a package that should have been here Tuesday and still nothing. They are unhelpful and won't tell me where it is. Always late whenever I get anything sent by them.

Wouldn't recommend startrak as they delivered x2 parcels to the wrong address (had right address of the box's) and luckily the people that had the parcels (as we knew them) brought it over to us today. Train your delivery guys properly.

Was meant to be overnight delivery and ended up being a week before got litem costing me a good amount for money for being so late

Paid $18 for next day delivery still waiting 8 days later. It's been saying for the last 2 days on board for delivery will ever use Star Trak again.

No notification to sender or recipient of an issue, poor customer service. No urgency.

Worst delivery service in Tamworth. Expressed an issue with very expensive items not being transported correctly, even highlight the international standard for correct item orientation to driver. Ever since then (6 months now) we have had no end of issues with deliveries. Items are now just being dropped at the establishment door with zero notification of delivery. Never notified if deliveries are not fully delivered. Items are being signed for under an employee that isn't even in the shop. Don't know how legal that is and how our suppliers will handle it when items go missing. Have had numerous discussion with StarTrack national who appear to have continued to do nothing. Love the recorded message on the StarTrack phone service that talks about respect and professionalism. It would be really great if StarTrack would show this respect and professionalism to their customers. I would really suggest that formal written complaints might be a better option than ringing the national number.

Disappointing service. Would expect the service to deliver to the address on the parcel (since I live one block from the post office) and not the local post office. This then delays my delivery by another day! Instead of 2 business day delivery it is pushed out to 4. Also please enter the correct tracking details to people’s deliveries. It does not ease the irritation to see listed that my parcel was delivered to the post office the next town along when it does not even have a post office!

Local guys are great, very helpful when I had an issue with a misdelivered package.

Spent the morning driving all over Tamworth trying to find & collect a parcel. Card left at house told us to go to our local post office (only 3 minutes walk from house); got there told to go to StarTrack depot (8.3 kms across town), got there & was redirected to GFT where we were finally united with our parcel. Not good when my grandson does not have a licence or car to be driving all over the countryside. NOT IMPRESSED for his sake.