Apollo Car Rentals

DO NOT RENT YOUR VEHICULE WITH THEM !Have a look to our story :We returned the vehicle because it was the end of our reservation on January 7th 2019.Nobody from Apollo has replied to our emails so far. I had to complain to someone in their office in Cairns to make things move a little bit.Finally, after 20 minutes the lady I had on the phone offered us $275. We paid $3022.31 and they offered us $275. It is barely 9% of the total we paid. We complained and the lady in Cairns told us that we should get back to Apollo Assist. They do not reply at all.All the behavior is unacceptable ! During our trips you let us down 3 times :The first one, Apollo have rent us a dilapidated and antiquated vehicle. I am going to repeat all the issues again :- the car was leaking because one windows was not fixed properly. (one of the window of the slinging door) During the wet season it was raining in the car ! Have a look at the weather in Queensland between December the 24th and January the 7th !- the gear box wasn’t working properly. Passing the gears was difficult. Sometimes, we were stucked in neutral. When you are in a roundabout it is very dangerous !- over 80 km/h the car was shaking, vibrating…impossible to hold a straight line. Very unsafe !- inside the car it was terrible as well. We had to spend money to wash the cover mattresses because they were all disgusting and they stinked !- the curtains were dirty too. One of them was even ripped off. Regarding the fixations, some of them were broken. Therefore we could not fix the curtains properly. Nice when you don’t want the sun inside the car at 6am.- one of the speaker did not work ! Difficult when one speaker is the instrumental and the other is for the voices!- the fridge was leaking aswell.The second one, there is no follow up. People from the company did not reply to us. When we had an issue on December the 21st because the car was leaking. We called apollo and the guy who had on the phone was rude and he hung up on us. What a climax ! We were in the middle of nowhere and he threatened us not to help us because I was talking to someone in the parking lot where we stopped. Finally, after losing a day we saw a mechanic who told us that we should change and get a new vehicle from you. As you imagine, we lost time and we had to sleep in a camping in Belligen (instead of a free camp, no time to go there !)On december the 23rd, We have sent you our first email and explained all the situation. My last line was about changing the vehicle and make this change in Brisbane. Nobody replied to us. Finally, we had a reply 6 days after ! It was an emergency ! Wait 6 days ? What was the reply ? A « sorry » and what the mechanic said" ? I have replied and since then no feedback

Picked up a relocation camper in Brisbane to take to Sydney. Nancy was really helpful and friendly and explained everything we needed to know about the contract etc.We returned the camper to Taren Point today and the gentleman there was again very helpful and friendly as well.We will certainly recommend this company to our family and friends in the future.

The experience me and my partner had on pick up in Melbourne was greatThe trip was fantastic.However in return when cleaning the portable toilet container I found left overs from the last trip before took the RV.Drop off was in BrisbaneBEWARE this location1st. We were told to strictly come before 2:30pm I'm writing this review at 3:30pm on the same day and we are still waiting in the waiting area2nd. My partner hasn't been to the bathroomYet because the pictures will show why3rd. No Appologies given which in customer service I believe is mandatoryNot happy with Brisbane office drop off at all

I relocated a Cheapa Camper from Adelaide to Brisbane and was advised in Brisbane that I could pay to have it for extra days if I wanted.The time given to travel to Brisbane was impossible to meet so I took 2 extra days and advised them of same. When I delivered the Camper in Brisbane I was met with a tirade of abuse by the Female Manager and charged $1,133.00 plus was not refunded the $350 in fuel I used to get there despite a $250 allowance. I have been in the tourist industry myself for 30 years and this stands out has the most offensive person I have every encountered and a total rip off. I will NEVER use their campers again and will advise all and sundry to avoid this company especially the Brisbane Office at all costs. The power of social media be upon them LOL. The Brisbane manager is a first class be atch to say the least. Go with Jucy Vans they offer a really excellent happy service!

Motorhome was new and in great condition but staff (from Brisbane Branch) wasn't very happy to explain us what the terms would extend to, being a bit sarcastic and rude. You don't have many options when they tell you about the cleaning fee and the toll package as if you don't buy them you have to even wash the towels prior to return and pay a fine of $150 for passing through any tolls (you can't pay only the tolls you pass by).It was the first time we rented any vehicle in Australia so these problems might be among all the companies.They did refund, though, us for a tap plug we had to buy but gave us a bit small hose.It was cheaper then the other companies so it's probably worthy going with them if you are lucky with staff.

We've booked the adventure camper (Toyota Hilux) last year over a third firm. Everything went good with the third firm, we also booked an insurance over the third firm. The insurance was like the best one of Apollo and covered mostly the same or more. Apollo knowed that we will come to get our car since pretty long, it took us more or less one afternoon (11.00 h to 16.00 h) waiting until our car was ready for us. That's something I can't understand, if they know since nearly one year that we have a booking. In the office there were only 4-6 other clients also waiting so long. We also had booked a heater, but Apollo didn't had one there. Next point was the insurance, they tried really hard to sell the Apollo insurance. They told us first that accidents with animals are usual in Australia, what I believe. Next they told us (without knowing anything about our insurance) that our insurance don't cover underside damages, then that our insurance will not pay for towing or something else and so on.. So they really tried to make us insecure. But we didn't bought it. The only good thing they offered us was the cleaning of the car and one windscreen and two weel covers, we took it and were really happy about this decision (by driving on the road a lot of stones flew to our windscreen and we got a crack...). They also booked the bond of our credit card, normal the amount is only blocked not booked. Over the bond they also took 160 AUD as a fee. We have a loss of more than 400 USD, because of the different exchange rates. The fee of the 160 AUD will be given back if You don't have an accident. At the end they gave the bond back after 14 working days (but they just needed about 2 seconds to book the bond when taking the car :)). I think they would have taken longer than 14 days, but I wrote them several mails to give the bond back in the 14 days (as written in their contract). When I wrote them with 2 or 3 questions about the bond, they just answered that it is beeing processed without answering my questions. After some mails they finally did the refund. I think as longer they have the money, as longer they can work with it.. I really won't recommend Apollo for the service in the offices, You will note they are really focussed on making money and want to sell unnecessary things.Now to the good things, and to the reason I gave 2 and not only 1 star. The car was great and we had no big technical problem with it in over 2 months. We had some trouble with the battery and Apollo was really fast organizing a mechanic for us. Our fridge didn't hold really good and Apollo repaired it really uncomplicated. For the quality of the car I would recommend Apollo. Also their service on the phone, when we had to call to repair the battery and windscreen was good. They helped fast and made appointments when needed. Good service there. But be aware of some bad things about the service in the office. If you have your own insurance check what they cover, before you go. Else you get insecure... Also don't buy the return empty tank. We made that and regret it...

Booked & received confirmation of a one way car hire to coincide with our arrival in to Brisbane, allowing us to drive home to northern NSW, after a long international flight. We normally return the car the next day to Gold Coast airport which is closer to where we live. All very standard stuff for a car hire company....one would presume!!!!!! Booked almost 4 months prior to travelling. Upon arrival at airport, we were advised at Hertz counter that their system was down" & they had no booking from Apollo on their manifesto. After spending an hour on the phone

The campervan was great and it was pretty clean on pickup. However it took over 3 hours to get into the vehicle when collecting from Brisbane, and with a young family in the heat without any means of getting anywhere else to shelter - not good.In addition, in the months since returning the vehicle, we have recieved 3 charges to our credit card without any explanation. BE AWARE!

We rented the 6 berth Euro Deluxe camper for our family with young children and the experience was great. The pickup was efficient, the motorhome was clean, everything was explained, and everything provided (towels, pillows, blankets, broom, clothes pegs, bucket, sheets). Our family had a lot of fun!!! We will do it again.The girl Taitem who booked us in at Brisbane explained everything clearly and was super friendly and patient with all my questions re: tolls, how to use the toilet casette etc etcAll the negative reviews here seem to be from tight-butt tourists who don’t want to pay the $50 insurance?? With the insurance there was only $200 bond, no credit card fees, and instantly refunded.The children had such a great time - thank you Apollo!