Coles Green Valley

Excellent. Has everything you need!

Worst online shop experience, Click and Collect, Recieved message goods are ready, so drove to store, clicked on I have arrived, no one came to bring goods, no one answering phone after multiple attempts to call number provided, after 20 minutes of no show, had to go into store to notify them of arrival, goods came out, missing items, called again no answer back into store to collect missing items, over 40 minutes overall, only to go home and find more missing items. What a complete waste of my time, had to go back next day to receive the remainder of the missing items.

What you would expect from any Coles supermarket. This one has its own bakery too.

Thursday 16th March at 11am - went to self service to find they only had the 25c blue shopping bags available, I asked the man if I could get the 15c bags and he replied no they are only for at the cashier, I asked if he could get some for me and he said no you’ll have to go over there.Why suddenly are customers forced to pay almost double for a shopping bag if you decide to self serve at Coles Green Valley only?Looking forward to a swift reply from management!

Convenient place to show up until 10:00 p.m.Free car parkStandard shopping and groceries.Same as every other Coles.

Good shops but hard to find parking as it's a popular place

Ordered online during a promotion for Cadbury chocolates. I had selected the ‘substitute’ option which the click and collect team should have then honoured and provided me with an equivalent substitute. I was shocked to find out that they did not substitute any of the items at all. At first I thought, fair enough they probably had no Cadbury products left of similar value to substitute, however, I then decided to pick up some other groceries since I was already there and found myself in the confectionery aisle. To my surprise I saw many Cadbury items which could have been substituted. This is extremely disappointing as my friends who also ordered during the same promotion were provided with substitutes. Spoke to online customer service who offered me an apology and assured me that this is not common practice (which I do not doubt). I am just really disappointed that there is such major inconsistencies with the way click and collect is actioned and how substitutes are based on whether or not the team member feels like doing it that day. Especially at this particular Green Valley Coles.

I like shopping at Coles prices good and wide and clean