South Pacific Health Club Port Melbourne

If you want the poorest customer service of all time, go to South Pacific Port Melbourne.It took months to complete the cancellation of my membership, many phone calls and emails, many of which went unanswered, including speaking to the manager on Scott on multiple occasions who has provided no assistance. Nearly four months in from the beginning of the cancellation requests and I have not received my requested refund, despite being told weekly that it would be refunded next week". This gym has extremely poor customer services

A really good gym with no attitude. The staff are great. Highly recommend.

One of the best gyms I have ever been to. Great facility with lots of equipment and some of the friendliest staff you will ever meet! Not to mention the amazing beach view that you will never find anywhere else. Special thanks to Ella for making me look forward to coming to the gym every day :)

Having washing machine and tumble dried my 24 access card, the delightful receptionist replaced my card without charging me for what was obviously my fault. It’s gestures like this, that make this particular gym stand out form others. Couple this with 24hr access to a proper fully equipped gym and you have a great place to train and a guaranteed beautiful smile upon arrival when you’re lucky enough to go during staffed hours. Highly recommend!

Great equipment. Great spin/RPM classes and great instructors.I was only staying in Port Melbourne for a month and luckily they have a reasonably priced monthly casual membership. Thank you for making me feel so welcome.

I’ve always hated gyms and gave up trying to get a membership. After a knee injury I had to join one for rehab and decided on South Pacific Port Melbourne because of the views. I now LOVE going to the gym. It’s turned from a chore to me-time. I like that everyone is there just for exercise, pretty much keeping to themselves on the gym floor. There are few show ponies and the areas are separated enough that you don’t feel like you are not on display. The class rooms have good vibes and I’ve enjoyed all the classes I’ve tried. If you are looking to make friends this gym is probably not for you, but if you like to zone out in a nice environment while you are exercising, this is perfect. I just realised I’ve been joined for a year now and didn’t even notice the time go by.

Staff are lovely, always helpful, the gym was very accommodating during covid for freezing the accounts for long periods with no charges and no pressure as things resumed. View is second to none, but equipment in terms of weights def needs a refresh. Dumb bells are falling apart and overall just needs TLC.

They took $25 for a casual rate from me (class was in-accurate timetable listed online) decided to not use and they never refunded me the money. Staff are so rude and unapologetic, didn't feel welcoming at all. Also classes (from the day before this was second visit) classes were really basic I don't even think the gym instructor wanted to be there or knew what he was doing

Terrible customer service and agree with previous comments re being hooked into a continuous direct debit system and being charged dishonour fees like it's no tomorrow (which is outsourced so there is no way of these ever being refunded these exorbitant fees. Scott obviously knows the drill with what to say but there is no empathy.

Actually no starts should be given. Worst customr experience ever. They are simply a scam when you sign up for direct debit. Despite cancelling, I kept getting charged for 4 more months. I don't recommend.