R.M.Williams Melbourne Emporium

Helpful staff despite it being a busy Saturday. Phenomenal product, what more can I say.

The staff here in R.M williams is so nice! He helped me to find the best fit size and model~ that was really helpful. Thank you! Will visit again!

Callan and the staff there were absolutely lovely and helpful! They really understood the brand and products and helped to ensure that my boots would be the best fit for me so that the can last for ages! Much appreciated!!!!

Unbelievably rude staff. I’ve been looking for good quality boots and have been told to check out this brand so I went in to have a look at the boots and try some on for size. The staff member was occupied with someone else so I decided to look around while he finished up with that person. When the person left staff approached and said “Are you just browsing or are you actually going to buy something?” Who approaches a customer like that? Didn’t ask me if I was interested in anything particular or if I had a style in mind or if I wanted to try one of the boots on in my size, just straight into that snide remark.Completely put me off buying the boots altogether. Seems like the bad reviews from this store a few months and years back still stand and nothing has been done about the awful customer service.

Took shoes in to swap as they were a present and the wrong size. Like everywhere else the shop was understaffed due to covid. Fact of life atm unfortunately. Served by young man named Denmark who was run off his feet. He was the only employee there and the shop was getting busy. Denmark multitasked multiple customers and still provided the best service I can remember having in a very long time. Walked out with beautiful new shoes and a few extra bits and pieces as well. As we were leaving we discovered it was his day off. Denmark is a keeper Mr Williams. I’d employ him in a heart beat. Great work!

wow, after a bad experience at Collins st store, the staff here are very welcoming and very helpful specially Frank, he was very nice and provide an excellent customer service. Thank you guys for helping me today

Wonderful experience today at Emporium ☺️ I was assisted by a very lovely representative who managed to answer all my questions and helped me find the perfect colour and fit. Unfortunately they didn't have my particular shoe in stock or at other stores close by however she provided me all the detailed I needed to order them online. I've heard amazing things about RM Williams with a few family members and colleagues owning a pair. I also wanted to support Australian made of course. Looking forward to receiving them soon! Well done guys!

The clothing range and shoes are extremly fine quality.highly recommended

Boots were very nicely laid out, lighting was nice and the staff were very kind and helpful. Although I do believe the boots are a little bit too pricey they are of great quality.

Extremely professional and friendly staffs. I would like to mention the name of the gentleman who served me, James.I saw many negative reviews from 1 to 3 years ago. The shop might have had not as friendly staffs before, but they are now on another level. You may want to see that for yourselves folks.