Calibre Cleaning - House Cleaners Melbourne

Incredibly lovely and easy to use service. Kurt was very communicative and kind and went above and beyond. Extremely happy with the whole experience and would definitely recommend and use again. :)

I am a repeat customer and Steven and his team do a fantastic job, my house is always spotless after they come through, and do all the added 'touches' that others often forget (including emptying bins, organising things neatly on surfaces etc). Highly recommend!Also, their booking system is so easy and user friendly, which is an added bonus.

Honestly, I wouldn’t recommended this company to a friend or an enemy.I paid for a deep clean and checked in advance that products and equipment would be provided. The cleaner showed up without a vacuum or mop, and only cleaned the kitchen, bathroom and bedroom. After a few calls with the booking teams (it was a too challenging to communicate with the cleaner directly) it was agreed they’d come back to compete the floors and unfinished areas. There was no mopping done at all and they claimed they “wiped the floors” with a rag the first time and that was enough. There was also a claim that the oven was cleaned and I should accept that in lieu of the floors, but it definitely wasn’t done.Still chasing a resolution/refund weeks later. Once payment is made this company tends to stop replying.Poor quality work and poorer customer service.Edit: After escalating profusely, I did receive a full refund.This was my experience off a single clean and based on other reviews in seems that it’s really hit and miss depending on the cleaner you get. I won’t be rebooking because I value my time. I ended up mopping my own floors and cleaning the rest of the rooms. Saga over, still wouldn’t recommend.

Great experience, offering great quality, professional service. Calibre Cleaning bent over backwards to accommodate my needs. I would highly recommend choosing Calibre, and the great team that they provide me. A big thumbs up from me!

Calibre Cleaning was excellent. They did an amazing job with our bond cleaning. It was a tough job and took them 6 hours to complete. The end result was outstanding. My real estate agent was very happy and asked for their details as well. 100% recommended.

Whole house deep clean. Overall the cleaners did a really good job, and they were both lovely people. Unfortunately as they were leaving I noticed our brand new carpet appeared stained. I asked the cleaner if he knew what was on the carpet and he said it was his carpet spray and will dry soon. I never asked for carpet cleaning so no products should have been sprayed on my carpet in the first place. Unfortunately now I have been left with a significant stain on my carpet that I need to get cleaned. I rang to discuss, and was directed to the complaints email, which I emailed with the situation. I received a generic email back saying they take my matter very seriously etc and then never heard anything else. It’s now been 8 days, and still no contact. Very disappointing, very poor customer service.

We were looking for a new cleaner as our previous cleaner wasn’t particularly reliable or time efficient.Our cleaning team from Calibre Cleaning were punctual and efficient and thorough! Great value for money and were in and out before we knew it.

More than happy with the overall process and results of the service I was provided with. Communication of wants and needs from first contact to completion was absolutely amazing!Receiving a quote was quick and to the point, catering a time that was best suited to myself was more than appreciated.The cleaners who came through for our bond-clean were well presented and professional yet also put in the effort to be empathetic of the stress of moving. The results of the team were outstanding, myself and my partner were thrilled with how thorough they were with their clean.I would recommend calibre cleaning to anyone that needs a bond clean or any other house hold services without any hesitation!!

I have used this cleaning company 3 times the first cleaner I had been assigned was great! However they have now replaced her with a lady who came unprepared (no products, vacuum or mop), couldn’t speak English so was hard to explain what I wanted to be cleaned and did a very basic cleanup of my apartment.From a professional cleaning service I expect a professional clean.The kitchen was not touched, smears left on glass (worse than it was before), balcony still had dirt and dust (I paid extra for a deep balcony clean.I phoned the company asking for somebody else to come and do what was meant to be done and they wanted to resend the same person..I would avoid this company if you're wanting a good clean with professional cleaners that have experience.(Added) since this company refuses to pay me any kind of refund or respond to my emails to resolve the matter but can respond to my 1 star review?I had a booking on Saturday at 8am, south Yarra, booking name Lily.

After struggling to find a cleaner who could come within a few days' notice, Calibre Cleaning had an opening. The booking system was straight forward, with a thorough follow-up/confirmation process. There were no unexpected fees and the service was excellent. It was so lovely coming home to nice, clean apartment!