Lombard Party & Events Altona

Karen was amazing. I went to the wrong location and there was no chance of arriving on time to pick the balloons up. She went out of her way to come towards where I live to give me my order. AN amazing service!!!!

I recently had a birthday party and arranged my decorations from Lombard Altona, through Karen. She went above and beyond to create the exact colour scheme and garland of balloons I was after. Her enthusiasm, level of care to meet my requirements, her level of attention to detail and customer service overall, was exceptional! The decorations were just what I wanted and they looked amazing. Thank you for all your hard work and care factor, Karen!

Amazing group of people working at Altona North! The manager is a superstar and always helping and supporting the customers needs. Thank you so very much for your kind and considerate customer care. The store was so busy on Saturday and yet they all had smiles on their faces and the effort to wear Halloween costumes was gorgeous.

⭐️⭐️⭐️⭐️⭐️This is your one stop shop when it comes to planning a party. Always well stocked with everything you need.Plus - Amazing customer service! Karen and the team were so lovely helping me coordinate everything for my party.Highly recommend!

What wonderful service!Alex especially was not only helpful, but knowledgeable and a pleasure to deal with. She saved the day for my son's birthday when things didn't go to plan.Will definately go back and highly recommend!!

Today we picked up a click & collect. The service we received from Karen was second to none. She was so friendly & incredibly helpful. Will definitely shop there again.

Great collection of party supplies. BEST staff who go out of their way to help. Unfortunately, I had to cancel the party as the birthday boy tested positive for Covid. Shortly after, I did too. The store was understanding of my situation and were willing to accept returns once I recovered. They even printed out the receipt for me as I had lost my copy.

Depends on the day. Sometimes they have what you want and other times they don't.Absolutely amazed at the lack of customer service. We lined up behind someone who was paying for their purchase. Once the customer had paid, the cashier walked away leaving us standing after waiting and waiting, another cashier served us. The original cashier had apparently gone to find themselves a costume.They came back and began interrupting the cashier who was trying to serve us to ask about the costume she had selected and if it was big enough. Hopefully we won't need to go back here.Thank you for your reply. However the staff did not swap over. My 13 year old was standing waiting to pay when the staff member walked away. The staff member who served us was serving another customer with an enquiry. It was the customer who noticed the poor service and she asked the staff member to serve us then come back to her enquiry. Kudos to the kind customer.

I sent an email request to have same-day delivery of balloons, thinking it would be a long shot. And I received a phone call within an hour and it was all organised. And let me tell you it’s rare for me to find excellent customer service, but Karen was Absolutely amazing. Hands down the best customer service that I can remember in a long time.