Goodlife Health Clubs Brookfield Place

Gym is a bit run down. Staff are OK but I would not use most of the personal trainers because I have seen their coaching and frankly it was not right. A personal trainer should be in top physical condition and provide inspiration. The women personal trainers are such people but the men not so much. They need new and modern equipment. The whole place needs a make over

This has been my day to day gym for 8 years...used to be fitness first, now goodlife ..and the flexibility of using any of their gyms and 24hr opening is just fantastic!! highly recommend this gym in Perth.

Great facility! Staff are so so friendly couldn’t ask for a more welcoming gym.

After a year of paying membership and not once setting foot in the gym (entirely my fault) there's a 30-day notice period before they'll stop charging me, despite having recieved free money from me for such a long period of time, and me not having any intention of setting foot in the gym at any point in the future, pretty poor effort that you can't just cancel, pay the week you owe and be done with it.

The small group classes are excellent and about all I participate in at the gym. Trainers are always on time and positive.Male changing room could do with a bit of maintenance (broken lockers, old bench seat, showers cleaned more regularly)

Highly unresponsive reception regarding termination. Easy to enroll tough to end membership. It took turn 3 weeks to respond to me even though I did multiple follow ups.

Firstly the gym itself is fine and has ample equipment to get the job done. Plenty of squat racks and even new air bikes. I really enjoyed working out at the gym however the management has some work to do.I visited the gym on January 21 to sign up for a free 5 day trial. Obviously the sales staff wanted to get me to sign up on the day. I informed her of my situation where I fly overseas to work for several months at a time and that signing up to an annual membership was probably not going to work out for me. This is when I was informed that the Brookfield Center accommodates for FIFO employees and allows them to put the membership on hold as well as the discounted rate (I was told the discounted weekly fee was a new years special).I thought this sounded great but best to email the Center and have this confirmed in writing to avoid any contractual problems in regards to this arrangement in the future - since the draft paper work had said otherwise. I had received the reply in writing (email) that my membership can be paused for as many times as I liked. Upon receiving this email, I signed up to the gym as everything appeared in order.After 11 months of pausing my account on and off without question from various staff members, it suddenly became a problem and I was informed I could not pause it again. They claim this was a mistake by one individual who has since being fired, even though multiple staff had paused my account before. I figured fair enough then, I'll close my membership, however I was then informed I needed to pay a $195 cancellation fee since I did not have my account active for the full 12 month term. I requested that my fee is waived due to the fault of the sales person however I was told no multiple times and pretty much blamed for the error.It seems the Center manager put all this on one individual that has since left the company and appeared to wash her hands of any responsibility, passing it off to me the misinformed and coerced customer.It didn't seem right to be charged a cancellation fee for something that was entirely a Goodlife employees mistake or straight out dishonest sales tactic.In the end I waited until my calendar anniversary date which was 12 months from sign up and they closed my account without a fee. Lucky for me they could not work out how long I had paused my account.So just be aware the contracts are very difficult to move around even if you have evidence in writing.

Great place to workout. Ample space and good studio. Got all the necessary equipments needed to get those fitness goals completed. Staffs are friendly too.

DO NOT JOIN THIS GYM!I used to work at Goodlife once upon a time but it didn’t matter. This gym has literally swindled a thousand dollars from my bank account. I’ve tried to cancel several times, calling, going into venue and always told we are sorry we will cancel it now for you. Then most recently I went into cancel for the 4th time in 5 months and was told because I was on holiday and missed my terms by a few days they can’t cancel me unless I pay 1/4 of what my membership is worth or just charge me for another 6 months.They do not care about your fitness, the customer service or helping you achieve your goals. They just want to take ur money, and once they have it they won’t stop easily.So now I have resorted to blocking the direct debit with my Bank.

Guys when you going to cancel your membership PLEASE be sure that you will receive an email from the GYM. I went there two months ago and receptionists told me that my membership is cancel - and guess what, it wasn't. I went there today and manager told me there is no evidence about that so he can only help me cancel my membership now and then charge me one month again. Just like that. It's not my job teaching staff how do their job and I'll pay 0 even more you owe me money now guys.