AstralPool Australia

Very hard to contact Astral Pools support, no contact phone numbers listed on their website which instructs you to click on the chat link which is non existent. After managing to find a contact phone number I've been on hold up to 45 mins at a time waiting to lodge a warranty service call. This is the second time our chlorinator has failed in the last three months and I've been waiting for 23 days so far this time for their sms message to advise me when it will be scheduled to be serviced. Multiple follow up phone calls to them get a response that they are busy and to continue waiting.

Had Astral Pool equipment installed as part of the pool build. It started playing up within 2 weeks of being installed. Waited for a response in relation to pump noise but problem corrected itself. Then had problems with control unit constantly putting pump into start up mode. Again waiting weeks for a response after submitting an online service request as well as sending emails. Someone called out of the blue and booked a service. The serviceman turned up and replaced something. Fixed one problem but within two days another problem occurred. Control unit will not even start pump, is all over the place with its readings and the PH sensor drops in and out. Have been waiting a week after sending two emails. Have tried calling but as other reviews say, it is a waste of time. Waited 33 minutes before giving up...........buyer beware.

Attemped to contact multiple times through both email and phones calls to have my chlorinator replaced (died in under 2 years) not a single response back. I wish i had spent a little more on a product from a reputable company.

Worst customer service. Corporate office worms trying to get out of warranty jobs. They really don’t like being called out. Incompetent staff with no idea how to find a problem. Broken parts. Excess water loss since installation of there product. Would never recommend again. I should have done a quick search on google to see the bad reviews they have on whirlpool. STAY AWAY AT ALL COSTS.UPDATE: Staff and technicians have serious attitude problems even though they were in the wrong as they don't have the correct equipment to test for faults.DO NOT reply with one of your “we take customer service seriously” lines.

Had a Astral spa gas heater installed it only lasted just over 2 years.They will not stand by their product. Totally get waranty is 2 years , ours lasted 2 years and a couple of days. When we were dissapointed and unsatisfied with their response, their agent stated that they didnt even have to come out and take a look.Very poor product, dreadful value for money. Not worth it!! beware.

My pool builder used all Astral equipment. Not a single thing lasted 2 years. Chlorinator buggered, acid feeder buggered, Even the robot cleaner has carkt it 3 times.These guys will do anything to avoid warranty and create obstacles they know you won't achieve. Save yourself the hassle and waste of money, looks for another brand. These guys are ripping Aussies off hard.

Astra pools were the most unhelpful organisation. I am a qualified refrigeration and electrical mechanic with vast experience, Astral pools would give absolutely no technical assistance to me on there equipment. They told me to contact other people who work on there equipment which had been done over a period of 2 months to no avail the technicians kept promising but never turned up. The client has been suffering for months and the heat pump is just over 2 years old.Do not purchase anything from them they don't care if it works only that you purchase it.If I could give less than 1 star I would.

The robotic pool cleaner has been in for repairs more times than what it is old in years. The problem is when you try to get a part no one is willing to help as they insist you book in a service even for a simple belt replacement. Their support line has you on hold for over 30 minutes which is a clear indication of their unwillingness to assist. They are clearly inferior in all departments and would not look at purchasing their products as they are equally as bad as their service.

Everything has failed in 4 years or less.PumpClorinatorHeat pumpLightWish I had never installed anything from this company.No help with repairs outside of warranty. With almost perfect timing everything failed just outside the warranty period.I’m in the very expensive process of changing my entire operating system to a more reliable brand. So disappointed.STAY AWAY FROM ASTRAL.

Been on the phone for over an hour now trying to get a warranty issue sorted regarding a split astral media filter ( 4 years old ) no response just keep getting a message to say I’m zero minutes in the queue…not happy..shame because the equipment in general has been great..!