The Good Guys Traralgon

I brought a fantastic tv 75 only to b told by delivery men no we don't install so being a single woman I can't even lift out box to setup lucky I contacted a family member to set up no good guys here hopeless guys"

We purchased an LG refrigerator in early October from The Good Guys, Traralgon, as we needed a larger fridge as we are hosting Christmas for the first time in our new place for the extended family this year. The November delivery date went past, and we were told it was delayed to December 13. December 13 arrived and when we called to find out where our fridge was Good Guys cancelled our order. Now we have 11 days to get a new fridge from somewhere else. Good Guys were absolutely no help organising a replacement to arrive in time. Their customer service hung up on us several times, were generally rude and not at all helpful. Never buying anything from these Bad Guys ever again.

If I could rate zero stars I would. Brought a laptop two years ago with three year warranty took in to be sent off and repaired as the camera did not work on a Friday and came back on the Sunday to hand in the charger as forgotten so I spoke to two different entire teams working those two days and then called up four weeks later as I was told to do so on the third week to follow up process. The laptop had not even left the store and I was told I had to make the claim myself and call another company as I should of done four weeks prior and was not told by goodguys. I was sent back and forth calling different people to follow up my claim and am still waiting on the sixth week now to be told what is going on. Each time I call up I speak to a different person who tells me something else new. Super unorganised and dissatisfied never had worse service and such an unorganised team. I had to go out and spend another $1300 on a new laptop else where because I couldn't even be offered a loan sorry not sure if we have one" no one bothered to ever go check on either day I went it and enquired initially. A lot of messing around that no one wanted to take responsibility for but blame the customer. Was always happy buying from here but will not be again."

We needed a new washing machine and Rob B came to help us, made the whole process very easy and gave us a few laughs at the same time. Really great customer service, thanks Rob!

We ordered an item in feb and was told that it would be in stock at the start of April. Hadn’t heard anything in nearly 2 months, so went in store to follow up and found that it had been in stock for over 6 weeks and our order was just sitting there collecting dust. Disappointed that we weren’t contacted to advise that it was in stock, especially after we had already put a few $100 on the item. The person we spoke to in store was incredibly rude, not even offering an apology.

Delivery coming from traralgon on TuesdayOur new Smart Tv Brand is HisenseTotal for delivery to zone one 55$

Alicia and the team always look after our family and friends needs at times going above and beyond with their customer service. Recently our son purchased the IRobot i3+ Roomba robot vacuum and could not be happier with this product.

Shout out to Michelle from the Good Guys store in Traralgon. I had to return a faulty vacuum cleaner and she was so helpful and accommodating. A real pleasure to deal with. The Traralgon store have a wonderful employee working for them.

I have ordered online and the money was deducted from my account. But there is no order confirmation mail and no order number since 24 hrs..Contacted customer service. They have said they did not get the order..Delivery date was showing the next day.Thats why I have ordered from this site.Asked for refund. Informed that it will take 3-4 business days..Very very bad service..Dont purchase anything from this website

Staff are great at this store! Just bought tv unit from them and their service was fantastic.