Travel Associates Hawthorne

Jess, thank you so much for all your hard work. You have been so helpful over the years (in particular when you saved me in an insurance emergency in French Polynesia, I don't know what I would have done without you!). Your advice has always been spot on (Cuba visas - the ever changing process) and your attention to detail has saved me asking you to book the wrong flights on numerous occasions. And you always manage to find the really cool hotels (the haunted convent was very memorable). Wouldn't travel without you.

Roslyn and the team were fantastic! Helped me organize my first trip abroad and the whole experience was very smooth and you knew exactly what was happening every step of the way. Already looking to book the next trip in 2023!

If you are thinking of travel - think Jess Taylor of Travel Associates Hawthorne. She is by far the best Travel Agent we have experienced over our many years of travel. She has great knowledge of the travel industry and is helpful and goes above and beyond to make your trip the best ever. Any problem Jess is there and ready to assist. Thank you Jess for your professional, friendly and helpful advice and assistance.

The team at Travel Associates Hawthorne have been the best supporters and partners. They made planning and booking a breeze, giving me great advice, and an impressive level of interest in my personal needs. Throughout this stage the level of service was simply outstanding.Then when our covid-stricken world brought all the best plans crashing down, the TA team was still on hand to guide me through the whole cancelled plans headache, easing the grief and pain, and steering me smoothly through a potentially rocky ride. Thank you to Ros and team for making me more aware of how valuable our partnerships with travel agents really are. I will definitely be back through your doors when travel is once again a regular part of this beautiful world we love to explore !

I have been booking my travels with the ladies at Travel Associates Hawthorne for several years now, initially with Emma and more recently Roz. Both have provided exceptional customer service and offered some brilliant suggestions from their extensive experience in the industry.I undertake at least one 6-7week overseas trip annually and often an extra tour or cruise locally. This involves a 2-3 tour/cruise bookings, flights, and accommodation and can be quite complex, but nothing is ever too much trouble for them. Emma’s response is always very prompt and reliable. Many thanks to her, my holidays have always been hassle free and thoroughly enjoyable.This year in Emma’s absence due to Covid-19 lay-offs, Roz has dealt with the onerous task of initiating and following up with suppliers for refunds and providing ridiculously detailed information for my travel insurance claim. Roz handled it with a gracious attitude and in a timely manner, despite the intense pressure within the travel industry during what has been an extremely trying time for all.I can’t thank them enough for their dedication, expertise and outstanding service. They are a credit to the organisation and it is with pleasure that I give them my highest recommendation.

Roz speaks and acts with the wisdom of an experienced travel professional. Roz's ability to 'unwind' and recoup as best possible the many threads of our cancelled COVID journey has been excellent.

I have been dealing with Roz Wyatt at Travel Associates for over 10 years and I have found both Roz and her staff to be very helpful, professional and very friendly.Roz also makes good suggestions of countries to visit and places to see which I would never consider.During all the years both my husband and I have travelled we have never had an issue. Our transfers are always on time and the hotels Roz has suggested have always been in an excellent location which makes it easy for walking to places that interest us.Because of her professionalism my family also go to Roz to book holidays.As my friend and I had our long awaited holiday cancelled this year we are both looking forward to rebooking with Roz again as soon as we can travel.

I have been a client of Roz Wyatt for almost 20 years and throughout that time I've had so many amazing (and very complex) holidays to Europe, cruising to Antarctica, Singapore, Maldives just to name a few - and without exception Roz has delivered the perfect stress-free holiday every time. I trust her judgment implicitly and as a result I have recommended her to many of my friends and colleagues over the years and would not hesitate to continue to do this as I know she is unbelievably efficient, helpful and friendly throughout the whole process. 2020 has certainly been a terrible year for travel and our own 7 week trip to Europe was cancelled in April and Roz has worked tirelessly to ensure we were not disadvantaged by the circumstances which were beyond our control. I am looking forward to rebooking our trip just as soon as its possible through Roz of course.

We have been dealing with Jess at travel associates for the past five years during whichtime we have completed 17 cruises and takenour family (including grandchildren) on threecruises to the South Pacific Islands, GreatBarrier Reef and Moreton Island.I said to my husband just the other day that inthe future we would only deal with Jess as theservice is always exceptional and nothing is evertoo much trouble. Unlike some other agents youcould always get in touch with her promptlyand she would go out of her way to help.I very highly recommend Jess and TravelAssociates.