Sydney Tools Sunshine

Worst customer service ever. Brought a 2.5k tool box 5 months ago. Hasn’t been delivered. Asked the store to refund multiple times and hasn’t happened

Shane's a legend very helpful, no BS, just tells ya how it is. Hooked us up with some milwaukee gear.Good advice and knowledge.Some of the other staff were wondering are like lost dogs though.Good store, stock availability???

The warranty is not good. My saw (festool)is damaged, bring it to service. 6 months I came 4 times to ask about it, the last time the staff told me to you contact with festool"."

Every time I visit I am greeted by the friendly staff at the door and asked if I need assistance. Off the bat the staff make it easier to speed run the experience if desired or required.All the staff I’ve dealt with are staff knowledgeable with the products and are a great resource. They often make valid points when trying to find a solution to an issue. Furthermore their impartial nature towards brands is also highly admirable.I’ve never had a bad experience at the store, I have encountered stock shortages and long wait times for items to become available, however it is fairly common everywhere with the current climate.My favourite item I have purchased from Sydney tools has to be the makita coffee maker. Pair this with the food warmer that runs from Milwaukee batteries and long days, cold mornings, overnight trips and now family outings are a breeze. These were particularly useful during the metro and regional service restrictions we faced.To point out how genuinely friendly and helpful the staff are, after shopping at the Bunnings next door I was returning to my work vehicle in the rain. There was a car with a flat tyre in the Bunnings car park, quite a long way from the Sydney tools store and certainly not a customer of theirs. The occupants of the car were receiving assistance from another chap when I arrived. The chap assisting was unable to crack 2 of the lug nuts, he said something and drove off. One occupant was on the phone to roadside and was told 3hours minimum. I prompted if they needed assistance. Being a fat dude I was able to crack the last few lug nuts when I saw the redshirt carrying a Dewalt impact wrench marching across the car park in the rain. It was a member of Sydney tools to the rescue. The heroic saviour realised he had the wrong size socket, said he would be back and marched back to the store in the rain. At this stage the first chap had returned and took over. Not wanting to impose any further I packed up and readied for departure. I saw in the distance that red shirt carrying that awful yellow and black tool, true to his word returning in the rain with the correct size socket.

Very unprofessional and rude sales .I bought a air gun and returned it as it’s faulty and they said they will call me back but never called me for 6 months that was too long for me to borrow from some one so I already bought a new one so I asked for store credit but they are so rude

RUDE AND UNPROFESSIONAL STAFF AT THIS STOREI rang this store to follow-up on an item that I returned to this shop for a warranty claim because it was malfunctioning. The staff member who was attending to me was very rude and dismissive. He clearly wasn't willing to assist with my inquiry at all. He then proceeded to hang up the phone on me. I rang back immediately to express my displeasure. I asked for the name of the person whom I had just spoken to and the staff member who had picked up the phone this time declined to reveal the name of the staff member I had just spoken to.It was my first time purchasing an item from them and I won't be going back there.

I want to give a big shout to Jerome and the 2 other blokes who was working with him on the 02/12/2020. They made my shopping experience an absolute pleasure and with no BS approach. Their wealth of knowledge has made me make an informed decision to purchase tools for my projects. In addition to this, Jerome was able to explain the specifics of this tool in a way that I understood making my purchasing decision easy to make. Absolutely no pressure at all. A real gentleman.

Unhelpful and rude staff that dont appear to want to offer customer service. They are happy to chat amongst themselves behind the cash register while offering no service. I asked for help to find something over there mate" in an rude way like dont "dont bother me" Over there in a massive big store! Frankly I wont be going back and I dont feel that I have to treated rudely to give a business money and profit. Their staff seem very selective about who they want to serve and appear to have stereotype filter on when they want selectively be nice and helpful to customers."

Terrible service. Asked 3 times for help while all the staff stayed at the front counter eating KFC. Walked out, their lose as was about to kit my son who is about to start an apprenticeship

Don’t buy anything from here. If it faulty it gonna take you 1-2 months for repairsI bought air compressor. After 3 months the gauges is faulty, bring it back for warranty, they said it gonna take at least 1-2 months for warranty. I can’t wait that long. I need machine for work. They said just buy another gauges replace it buy your self it easy just take out and replace another one and i have to pay for it. But why they don’t replace it? And take 1-2 months?They don’t want to warrantyNever buy anything from them again