Electric Factory Pty Ltd

Possibly the best customer service I've received in a long time, thank you!

Always a positive experience dealing with ELFA. Every person I have spoken with there (over many years of repeat business) has been helpful & efficient. Can't fault them.

Edit: After an undesirable experience, our complaint was dealt with quickly, seriously and with great professionalism. Thank you. We greatly appreciate it.

I had a problem with a guitar hanger that I purchased from JB Hifi. Electric Factory are the wholesaler and when I contacted them about the problem, they not only offered to exchange the guitar hanger for a new one, they also wanted to replace two others that I had bought, just in case I had a problem with them in the future. I could not believe how friendly they were and how happy they were to help me out.

Brilliant. I had a warranty claim for my Marshall amp and the guys were nothing but accommodating for me. Fixed it with no fuss and gave me advice on ongoing maintenance . First class!!

Good services, parts folk are informative and have a good range of replacements parts on hand for repair.

So easy working with these guys. All of them really go the extra yard and get me the best deal available. Wouldn't waste my time going anywhere else they are head and shoulders above anyone else I deal with. Thanks team

Outstanding customer service from Chris. Above and beyond what was expected

When I had an acute problem with my EWI 5000 I contacted AKAI support and they told me to check with ELFA which I did. I was immediately asked 'did you buy locally?' and when I told them I had bought it in the US because it wasn't available in Australia at the time, the reply was 'well I really don't even want to look at your problem, and we are actually not obliged to help you' - the entire tone felt hostile and condescending/felt like a guilt trip or 'now we gonna punish you for being a naughty boy' - also I am still waiting (after 4+ weeks) for a simple answer re availability of an EWI battery replacement.Get back to your supplier only, even if they are on Mars or Venus, but avoid this so-called 'support' company at all cost!I am thinking of reporting this kind of attitude to AKAI head office, musicians who have paid good money to AKAI (worldwide!) for their gear and just asking for a bit of advice or help locally should not be treated like this.PS but if you need them and got your gear from eBay etc - just tell them you got it from your grandmother for last Xmas, and that she bought it at Harvey Norman or Kosmic as far as you know...

Had a part i needed replaced that was a victim of normal wear and tear on a Hercules mic stand. Chris went that extra mile to help me out. Fantastic service!